AIA launches AIA Voluntary Health Insurance SelectWise Scheme Elevating in-patient care at designated hospitals[1]

For a limited time, customers can enjoy up to 7 months’ premium refund[2] upon successful application with tax deduction benefits

HONG KONG SAR – Media OutReach Newswire – 3 February 2026 – In a strategic response to customers’ growing need for unparalleled medical and in-patient experience, AIA has launched the AIA Voluntary Health Insurance SelectWise Scheme (“SelectWise”), the first VHIS plan in the market to feature a dedicated medical journey.³ Designed for everyday consumers seeking more quality healthcare at an affordable budget, SelectWise has no sub-limits on individual benefit items,⁴ a feature typically seen in high-end medical insurance. By choosing in-patient care at SelectWise Designated Hospitals⁵ in Hong Kong, customers can also enjoy upgraded room types.¹

A recent survey⁶ by AIA Hong Kong showed that nearly half (46%) of respondents across the city prioritise comfort and privacy during hospitalisation, while three in five (57%) have sought or considered medical care in Chinese Mainland. SelectWise allows customers to plan northbound medical care journeys with the first-in-industry⁷ Care Concierge⁸ services, including dedicated Service Ambassador.

Ms Alice Liang, Chief Proposition & Healthcare Officer of AIA Hong Kong & Macau, said, “With Hongkongers’ pressing need for quality private healthcare, medical insurance is more important than ever. At AIA, we are committed to addressing customer needs through innovation. SelectWise combines a curated medical network with one-stop services, giving customers access to quality private healthcare with peace of mind and a reasonable budget, delivering on our purpose of Healthier, Longer, Better Lives.

SelectWise is more than a product innovation; it represents a significant step forward in AIA’s commitment to advancing our Integrated Health Strategy (IHS) and reshaping the medical insurance ecosystem. This initiative builds on the momentum of AIA’s inaugural Healthcare Financing Summit in June last year and reinforces our ongoing efforts to foster cross-sector collaboration in Hong Kong’s medical landscape. Through IHS, we aim to make healthcare more accessible, more affordable, and more effective for the communities we serve.”

Upgraded room types¹ or quality in-patient experience at designated hospitals across Hong Kong, Macau and Chinese Mainland

In Hong Kong, customers opting for network doctors within the SelectWise Medical Network⁹ can enjoy semi-private rooms at designated hospitals,^1,5 with all medical expenses during hospitalisation pre-approved¹⁰ for peace of mind. In Macau, semi-private room access is also available at designated hospitals.^1,5 In Chinese Mainland, customers may choose between two groups of SelectWise Designated Hospitals⁵: standard private rooms (currently there are seven group A hospitals in the Greater Bay Area) or semi-private rooms (at over 1,700 group B hospitals across Chinese Mainland currently),¹¹ addressing the growing demand in northbound medical treatment.

SelectWise has no sub-limits on individual benefit items⁴ for key medical expenses, offering customers greater flexibility in coverage to allocate payouts on items that matter most.

Hong Kong’s first VHIS plan delivering a dedicated medical journey with full care from doctor search to recovery³

SelectWise delivers a fully integrated medical journey through the combination of the curated SelectWise Medical Network⁹ and the industry-first⁷ Care Concierge⁸ services in Chinese Mainland. This one-stop approach ensures simplicity, predictability and confidence by connecting every stage of the healthcare experience.

The SelectWise Medical Network⁹ includes multi-disciplinary specialists and healthcare professionals across Hong Kong, supporting customers from doctor search and appointment booking to diagnosis, treatment, hospitalisation, payment and recovery. For customers seeking care in Chinese Mainland, unfamiliar procedures can be daunting. The dedicated 1-to-1 Service Ambassador from Care Concierge⁸ provides personalised assistance — from pre-approval of medical expenses^10,12 to tailored medical and nursing support throughout diagnosis, treatment and recovery.

First-in-industry¹³ instant online booking for specialists

Through the AIA+ mobile app, customers can access the industry-first¹³ “Find/Book Doctors” feature,¹⁴ enabling instant filtering of specialists within the SelectWise Medical Network,⁹ identification of designated hospitals⁵ and appointment booking. Network doctors also assist with pre-approval of medical expenses¹⁰ and cashless services,¹⁵ giving customers full visibility of their medical costs without the stress of bill payments and claims.

With roots in Hong Kong, AIA today provides personal medical insurance to one in three individuals in Hong Kong.¹⁶ The company tirelessly works with its partners and stakeholders to shape a sustainable future for medical protection in Hong Kong.

Key product features of the AIA Voluntary Health Insurance SelectWise Scheme include:

List of SelectWise Designated Hospitals⁵:

(as of October 2025)

From now until 31 March 2026, customers who successfully apply for SelectWise and designated insurance plans can enjoy up to 7 months of premium refund.² The SelectWise Medical Series is available in Macau and Pearl editions, offering tailored solutions to meet the diverse needs of customers.

Notes:

1. To be eligible for semi-private room during confinement in SelectWise Designated Hospitals in Hong Kong, all of the following conditions must be fulfilled: (i) the insured person is confined in a SelectWise Designated Hospital in Hong Kong; (ii) all of the attending registered medical practitioners and surgeons who provide medical services during the confinement are network doctors of SelectWise Medical Network; and (iii) the network doctor of SelectWise Medical Network must have submitted the completed Prior-Authorization Request Form for pre-approval of medical expenses on behalf of the insured person to the Company in respect of all medical services to be obtained by the insured person for the disability during the confinement, and the Company must have approved such Prior-Authorization Request Form before the network doctor of SelectWise Medical Network provides medical services to the insured person. Alternatively, if all of the eligibility requirements for semi-private room set out above are met, a lower ward class cash benefit will be paid if the insured person is confined in a ward class lower than the eligible semi-private room in a SelectWise Designated Hospital in Hong Kong. When the network doctor of SelectWise Medical Network fills in the Prior-Authorization Request Form for application for pre-approval of medical expenses on behalf of the insured person, please be reminded to inform the network doctor of SelectWise Medical Network of the insured person’s personally preferred room type.
2. Terms & conditions apply. Refer to the promotional leaflet for details. Premium refund and premium discount (including e-premium coupon, if any) are not eligible for tax deductions.
3. The first VHIS plan in the market that enables the insured person to be eligible for a semi-private room instead of a ward room during confinement, if all of the following conditions are fulfilled: (i) the insured person is confined in a SelectWise Designated Hospital in Hong Kong; (ii) all of the attending registered medical practitioners and surgeons who provide medical services during the confinement are network doctors of SelectWise Medical Network; and (iii) the network doctor of SelectWise Medical Network must have submitted the completed Prior-Authorization Request Form for pre-approval of medical expenses on behalf of the insured person to the Company in respect of all medical services to be obtained by the insured person for the disability during the confinement, and the Company must have approved such Prior-Authorization Request Form before the network doctor of SelectWise Medical Network provides medical services to the insured person, as of 27 October 2025 compared against VHIS plans offered by major Hong Kong insurance companies. A “dedicated medical journey” means that SelectWise Medical Network supports customers at every touchpoint – from doctor search to diagnosis, treatment, payment and recovery – integrating the key stages of customers’ medical journey.
4. No itemised benefit sublimit for medically necessary services, provided the claims will be evaluated based on reasonable and customary charges. Claim amount is subject to the benefit limits as set out in the benefit schedule including annual benefit limit, lifetime benefit limit and annual deductible. Please also refer to the product brochure for the details and definition of “reasonable and customary” and “medically necessary”. Benefits payable related to the confinement are subject to the applicable covered room.
5. The list of SelectWise Designated Hospitals can be retrieved from AIA’s website (www.aia.com.hk) and may be varied, updated and amended from time to time at AIA’s sole discretion. Any change shall be deemed as effective on the date of publication on the Company’s website irrespective of whether any separate notice is given. All the claims settlement will be subject to the final bill and the policy terms and conditions. For confinement in SelectWise Designated Hospitals in Chinese Mainland, the covered room shall be determined according to the group of hospitals (either group A or group B) which the relevant SelectWise Designated Hospital falls within. Please note that the list of SelectWise Designated Hospitals (group B) in Chinese Mainland is only available in Traditional Chinese and Simplified Chinese. AIA shall not be responsible for any act, negligence or omission of any of the hospital within the list of SelectWise Designated Hospitals in the provision of services, treatments, opinions and advice.
6. In August 2025, AIA conducted an online survey with 1,000 Hong Kong residents aged 18 to 65.
7. For Care Concierge, the first-in-industry statement refers to Hong Kong insurance industry-first healthcare support that integrates (a) dedicated concierge service with a suite of healthcare and support services for the eligible insured person and (b) the medical home visit service in Chinese Mainland for the eligible insured person’s parents, as of 31 January 2024 compared against similar services offered by major Hong Kong insurance companies. AIA is not the service provider or the agent of the service provider.
8. The services are provided in Chinese Mainland by the designated third party service provider engaged by AIA, subject to change from time to time at our discretion. It is an additional value-added service and does not form part of the contractual benefits. AIA is not the service provider or the agent of the service provider. AIA makes no representation, warranty or undertaking as to the quality and availability of the service and shall not accept any responsibility or liability for the services provided by the service provider(s). Under no circumstance shall AIA be responsible or liable for the acts or omissions or negligence in provision of the services (including but not limited to diagnosis, treatment and medical and healthcare services) by the service provider.
9. SelectWise Medical Network is only available in Hong Kong and refers to designated third party medical network service providers engaged by AIA. The designated third party medical network service providers are independent contractors and are not agents or employees or representatives of AIA. AIA does not guarantee the provision of services or treatment by a particular medical network / service provider or the number of medical network(s) / service provider(s) available. For details, please refer to the product brochure.
10. Request for pre-approval of medical expenses is subject to AIA’s approval. It is an additional value-added service and does not form part of the contractual benefits. Depending on your policy coverage, you may be required to pay part of the bill later.
11. For details on the exact room entitlement, please refer to the Covered Room as stated in the benefit schedule of the product brochure. For any confinement and / or medical services received in non-SelectWise Designated Hospitals in Chinese Mainland, only the benefits stated in the VHIS Standard Plan will be payable under this plan, subject to the benefit limits of the VHIS Standard Plan; while benefits are not payable under the SelectWise Medical Plan and the SelectWise Pearl Medical Plan.
12. The insured person is required to submit the application form for the pre-approval & cashless service of medical expenses to AIA. We use the “Reasonable & Customary” guideline to ensure all procedures are medically necessary, and costs are fair, based on market data.
13. For online instant booking, the first-in-industry statement refers to Hong Kong insurance industry-first online instant booking service for specialists within the medical network, as of 13 October 2025 compared against similar mobile applications / web portals offered by major Hong Kong insurance companies. Applicable to SelectWise Medical Network only.
14. Applicable to designated third party medical network service provider(s) only.
15. Availability of the cashless service is subject to designated third party medical service providers and AIA’s approval. It is an additional value-added service and does not form part of the contractual benefits. Depending on your policy coverage, you may be required to pay part of the bill later.
16. Based on Hong Kong Special Administrative Region Census and Statistics Department – Thematic Household Survey Report No. 78, January 2024, Table 7.1a and AIA internal data.
17. For any confinement and / or medical services for the insured person which are rendered or undertaken in a non-SelectWise Designated Hospital in Chinese Mainland, only the benefits stated in the VHIS Standard Plan will be payable under this plan, subject to the benefit limits of the VHIS Standard Plan, while benefits are not payable under the SelectWise Medical Plan and the SelectWise Pearl Medical Plan.
18. The medications which can be prescribed under Online Family Doctor Service of Care Concierge are certain over-the-counter medications (i.e. medications without the requirement for a prescription issued by registered medical practitioners), and certain prescription medications. The prescription medications may only be prescribed if the insured person submits the valid prescription issued by a registered medical practitioner in Chinese Mainland subject to the relevant local laws and regulations. The prescription of any medication, regardless of whether it is over-the-counter or prescribed medication, is subject to the availability and certain limitations and requirements of the relevant medications, the review of the valid prescription submitted by the insured person (applicable to the prescribed medications), and the assessment by the designated family doctor on the suitability and conditions of the insured person at the sole discretion of the designated family doctor and / or the service provider. The delivery of medications is subject to geographical limitation and certain limitations and / or requirements of the medications. The costs of the medications and the medications delivery shall be borne by the customer and be settled directly with the service provider. For details of the prescription and delivery of the medications, please contact the service provider.
19. This benefit shall be payable for each day the insured person receives medical services for non-emergency treatment in SelectWise Designated Hospitals in the Chinese Mainland for which designated benefits are payable, subject to the maximum limits as stated in the benefit schedule.
20. The term “designated cancer(s)” shall mean all stages of malignant cancer and carcinoma-in-situ, but will specifically exclude any of the following: (a) any tumour which is histologically classified as pre-malignant; (b) abnormal lesions of cervix uteri classified as cervical intra-epithelial neoplasia grade I (CIN I) and grade II (CIN II); and (c) any cancer where HIV infection is also present. The designated cancer must be confirmed by the insured person’s attending specialist in writing and supported by clinical, radiological, histological or laboratory evidence reasonably acceptable to us. Please refer to the policy contract for details and the claim conditions.
21. This waiver of deductible is not applicable if the policyholder or the insured person is aware of, or shall be reasonably aware of, such designated cancer within the first 90 days from the policy effective date. If the insured person is diagnosed with sickness other than designated cancer with eligible expenses incurred, such eligible expense is subject to the remaining balance of annual deductible amount (if any). The elderly cancer support – waiver of deductible for designated cancer is not applicable to policy with $0 annual deductible option.
22. Qualifying premiums under a Certified Plan of VHIS is one of the allowable tax deductions under salaries tax and personal assessment, it does not equate to a direct deduction from total tax payable. For details on tax deductions (e.g. eligibility for tax deductions), please visit www.vhis.gov.hk and www.ird.gov.hk/eng/faq/vhis_qp.htm and consult your own tax and accounting advisors for tax advice. Premium refund and premium discount (including e-premium coupon, if any) are not eligible for tax deductions.

Important disclaimer

AIA Voluntary Health Insurance SelectWise Scheme is only available in Hong Kong and can be purchased as a basic plan or as an add-on plan. You can also choose to purchase AIA Voluntary Health Insurance Standard Scheme. SelectWise Medical Plan (only available in Macau) and SelectWise Pearl Medical Plan (available in Hong Kong and Macau) can be purchased as a basic plan or as an add-on plan. You have the right to purchase AIA Voluntary Health Insurance SelectWise Scheme / SelectWise Medical Plan / SelectWise Pearl Medical Plan as a standalone plan without purchasing other insurance products at the same time.

All information above is for reference only and does not constitute any offer and/or insurance product recommendation. The product information in this material does not contain the full terms of the product. For the details of the product features, terms and conditions, exclusions and key product risks, please refer to the product brochure and policy contract of relevant products or visit AIA Hong Kong’s website. In case you want to read policy contract sample before making an application, you can obtain a copy from AIA. Life insurance policies are long-term contracts of insurance.

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The issuer is solely responsible for the content of this announcement.

About AIA Hong Kong & Macau

AIA Group Limited established its operations in Hong Kong in 1931. To date, AIA Hong Kong and AIA Macau have about 18,000 financial planners¹, as well as an extensive network of independent financial advisors, brokerage and bancassurance partners. We serve over 3.6 million customers², offering them a wide selection of professional services and products ranging from individual life, group life, accident, medical and health, pension, personal lines insurance to investment-linked assurance schemes with numerous investment options. We are also dedicated to providing superb product solutions to meet the financial needs of high-net-worth customers.

¹ As at 30 June 2025
² Including AIA Hong Kong and AIA Macau’s individual life, group insurance and pension customers (as at 30 June 2025)