If you’ve ever had to deal with long queues at the airport or last-minute ticket surprises, FlyAero has made it easier to fly across Nigeria and West Africa without the usual stress. They’ve got a user-friendly online booking system, several local and regional routes, flexible check-in options, and one of the best customer support teams you’ll come across.
Flying with FlyAero Made Simple
Booking a flight with FlyAero doesn’t need to be a task you dread. As long as you’ve got internet access—whether you’re at home, school, or work—you can reserve a seat in just a few minutes.
The airline runs a smooth booking process on their website. Just go to flyaero.com, hit the “Book Now” button on the top-right corner, and plug in your travel details. Choose between Economy or Business Class, enter passenger info, pay with your debit card, and you’re done. A confirmation will pop up, which you’ll need to either print or save for check-in.
Online Flight Booking on a Budget
A major bonus of using FlyAero’s website is that you often get cheaper fares compared to booking at the airport. They even drop prices as low as ₦10,000 to make air travel more accessible for people who rarely fly.
Online booking gives you access to discounts and time-saving tools like flight rescheduling, ticket printing, and seat selection. You can even pay in US dollars, Ghanaian cedis, or Nigerian naira. The payment methods include Interswitch Verve, Visa, Mastercard, and eTranzact debit cards.
Booking ahead and paying online can also help you dodge fare hikes during busy travel periods. Just make sure to pay within 24 hours of booking, or the system will automatically cancel your reservation.
Where FlyAero Flies Within and Beyond Nigeria
FlyAero covers a solid number of domestic and regional routes. Inside Nigeria, flights are available to cities like Lagos, Abuja, Port Harcourt, Calabar, Kano, and Uyo. They also fly to Accra in Ghana and are expanding to other West African destinations.
The airline operates from Murtala Muhammed International Airport in Lagos. Their current destinations include:
- Abuja
- Accra
- Asaba
- Benin
- Calabar
- Enugu
- Kaduna
- Kano
- Lagos
- Owerri
- Port Harcourt (both Omagwa Int’l and NAF Base)
- Sokoto
- Warri
- Uyo
If you want a broader view of airlines flying across Nigeria, check out this list of local airlines in Nigeria.
What to Expect Onboard a FlyAero Flight
FlyAero may offer some of the most affordable fares in Nigeria, but they don’t skimp on comfort. The planes come with decent legroom, personal screens, free earphones, WiFi on select routes, and in-flight magazines.
Passengers are treated to fresh meals, snacks, soft drinks, and sometimes even wine, depending on the flight class and distance. Shopping onboard is also available if you’re the kind to grab a last-minute gift.
Check-In Options and Procedures
Checking in with FlyAero is straightforward. You’ve got two main options: online or at the airport. Online check-in opens 3 hours before your flight, and you can log in with your ID number or booking reference.
Airport check-in closes 40 minutes before departure. For domestic flights, arrive at least 2 hours early. If you’re flying to a regional location like Accra, get there 3 hours before take-off.
Keep your booking confirmation and a valid ID handy. For international trips, make sure your passport and visa (if required) are in order. ECOWAS citizens, though, can enter other member countries without a visa.
Baggage Rules You Need to Know
If you’re flying with FlyAero, it’s important to stick to their baggage policy. Business class passengers can check in up to 30kg, while Economy class is capped at 20kg.
You’re allowed just one piece of hand luggage, which shouldn’t be heavier than 6kg or larger than 45cm x 33cm x 20cm. Anything extra will cost you per kilogram.
Flight Flexibility and Ticket Adjustments
FlyAero gives you some wiggle room with bookings, but not everything can be changed. Name changes? Not allowed. Missed a flight? You’ll pay a ₦3,000 no-show fee to reactivate your ticket—unless you notified them ahead of time.
Flexible ticket upgrades are possible but come at a cost. Promo tickets can’t be changed unless they’re upgraded. And if you’re carrying a non-flexible ticket that’s unused, it’s still valid—you just need to upgrade it first.
You can cancel your flight, but try to do that at least 3 hours before departure to avoid penalties. For refunds, submit a formal application no later than 30 days before your ticket expires. A small processing fee applies, depending on your country.
Baby on Board? Here’s What to Know
Even infants need to pay for a seat—not because they get their own, but because the fare covers their onboard insurance. They’ll sit on your lap, strapped in with a special belt.
Booking for Someone Else
You can book and pay for a ticket, then send the booking reference to someone else to use. As long as the passenger presents a photo ID, they’ll be allowed to board. Payment can be made at any Aero office or via partner banks, except Zenith and GTBank.
What Happens When Your Card Is Charged But You Don’t Get a Ticket
Sometimes the system glitches. If your card gets debited but you don’t get a booking confirmation, give it a bit. Most times, the payment reverses automatically. If it doesn’t, contact FlyAero’s helpdesk at tickethelpdesk@acn.aero or call +234-01-6284140.
FlyAero Contact Channels
Need assistance? FlyAero offers multiple contact options for customer support. You can reach out via:
- Phone: +234 8072005691, +234 (0) 201 330 2660, +234 (0) 201 330 2666
- Email: info@flyaero.com, tickethelpdesk@acn.aero, customercare@acn.aero
- Office Address: PMB 21090, Murtala Muhammed Domestic Airport, Private Terminal, Ikeja, Lagos, Nigeria
- Website: www.flyaero.com
They’re also active on Facebook and Twitter, so you can drop a message if that’s easier for you.
Aero’s Fleet Strength
Founded in 1959 and officially registered in 1960, Aero Contractors—better known as FlyAero—operates out of Lagos. With over 1,300 staff, a fleet of 20 helicopters, and 15 fixed-wing aircraft, the airline caters to both commercial and industrial aviation needs.
Their helicopters mainly handle offshore oil and gas logistics, while their fixed-wing planes serve commercial domestic and regional routes. The Boeing 737 and Dash 8 models make up most of the fleet, giving passengers different seating options.
Discounts, Deals, and Low Fares
FlyAero encourages online transactions by offering some of the best deals for early birds. You won’t find these low fares at airport counters—those are reserved for online shoppers. Searching across several travel dates can help you find even better prices, especially around holidays.
Their mission is simple: make flying more affordable so that more people, including first-time flyers, can travel by air.
Tech-Driven Airline Experience
FlyAero has embraced eCommerce by building a digital-first approach to bookings and payments. Just like other Nigerian carriers such as Air Peace and Arik Air, FlyAero gives you the tools to manage your flights online, from booking and payment to check-in and rescheduling.
No need to line up at the airport unless you really want to.
Article updated 4 weeks ago. Content is written and modified by multiple authors.
