The FCCPC has opened an investigation into Uber’s departure from Nigeria, focusing on whether customers were properly handled when the company stopped its services.
FCCPC Chief Executive Officer Tunji Bello said: “We are looking into the manner of their exit, particularly in respect of unfulfilled services to the customers.”
This means the regulator wants to examine whether Uber left any customer-related obligations unresolved when it ended operations. The investigation centres on services that customers had expected to receive but did not receive after the shutdown.
Uber announced on 2 September 2026 that it would end its operations in Nigeria and Uganda on the same day. The company described the decision as the result of a review of its business.
Uber said: “After a thorough review, we have taken the difficult decision to wind down operations in Nigeria and Uganda, effective September 2, 2026. This decision is limited strictly to these two markets and does not impact our operations across the rest of the continent.”
The company therefore ended its Nigerian service immediately rather than announcing a future date for the shutdown.
The FCCPC’s investigation does not mean the regulator has concluded that Uber broke consumer-protection rules. At this stage, the commission is examining how Uber handled its customers as it ended the service.
Uber had operated in Nigeria for more than a decade. During that period, drivers held protests over fares, commission rates and working conditions in 2017, 2023 and 2025.
The Nigerian investigation also comes as Uber carries out a wider restructuring. The company announced plans to eliminate more than 3,000 jobs worldwide, reduce management layers and redirect spending towards its core business.
For Nigerian customers, the central issue in the FCCPC probe is whether any obligations remained outstanding when Uber stopped operating on 2 September.
