If you’re tired of recurring deductions from your airtime for data plans you didn’t authorize, it’s time to take control. Understanding how to stop Glo data auto renewal is essential if you want full authority over your data usage and airtime balance.
Many Glo users experience frustration when a data bundle renews without permission, but the process to cancel auto-renewal is straightforward and takes only a few moments. Whether you’re using USSD, SMS, the Glo app, or contacting support directly, there are several options to disable this feature.
Understanding How Glo Auto Renewal Works
Auto-renewal is a built-in system on the Glo network that automatically reactivates a subscriber’s data plan when the validity period ends. This happens if there’s enough airtime in the account at the time of expiration. The intention is to ensure continuous data access so users don’t have to manually renew their plan.
While it might be convenient for some, others prefer to manage their subscriptions themselves. That’s especially true when changing to a different data plan, pausing usage for a while, or simply wanting to control spending more tightly. Turning off auto-renewal prevents unwanted deductions from your balance and gives you full authority over your plan choices.
How to Cancel Glo Data Auto Renewal
There are multiple ways to cancel Glo’s data auto-renewal feature. All are easy to follow and can be completed in just a few steps.
Cancel via SMS
This method doesn’t require an internet connection and is one of the quickest ways to disable Glo data auto renewal.
Steps:
- Open the messaging app on your phone.
- Type CANCEL.
- Send the message to 127.
- Wait for a reply from Glo confirming that auto-renewal has been stopped.
This approach works best when you remember to do it immediately after activating a new data plan.
Cancel Using USSD Code
If you prefer using USSD codes, this option gives you full access to Glo’s subscription services without needing internet.
Instructions:
- Dial *777# on the Glo line you want to manage.
- Choose Data Services from the menu.
- Navigate to Manage Data Plan or Auto-Renewal Options.
- Select Cancel Auto-Renewal.
- Confirm your selection and check for a confirmation message.
This method works on all types of phones and is accessible even without smartphone functionality.
Disable Auto Renewal via Glo Mobile App
Smartphone users may find the Glo app the most user-friendly route to manage data subscriptions.
How to Use the App:
- Download the Glo Café app from the Google Play Store or Apple App Store.
- Launch the app and sign in using your Glo number.
- Go to My Account, then tap on My Plans.
- Locate your current data bundle.
- Choose the option to turn off auto-renewal.
- Follow the prompts until you receive confirmation of the update.
This method allows a more visual and interactive approach to managing your data settings.
Contacting Glo Customer Care
If none of the above options work or you prefer assistance, you can speak directly with a Glo representative to request the cancellation.
To reach customer support:
- Dial 121 from a Glo line (prepaid users).
- Dial 200 from a Glo postpaid line.
- Call +2348050020121 or +2348050020200 if you’re using another network.
- Email: customercare@gloworld.com
- Reach out via social media: @GloWorld on Facebook or @globacomlimited on Instagram
Once connected, ask the support agent to disable auto-renewal for your current data plan. Be sure to request confirmation through SMS or during the call.
Important Notes Before Cancelling Auto-Renewal on Glo
Current Data Remains Active
Stopping the auto-renewal does not remove your existing data. You will still be able to use your active data plan until it expires or gets used up. Auto-renewal only affects what happens after the plan ends.
Plan Usage Monitoring Is Essential
When auto-renewal is turned off, data won’t automatically restart. You’ll need to monitor your usage closely and manually purchase a new bundle when needed to avoid running out of data unexpectedly.
No Reimbursement for Unused Data
Once you cancel auto-renewal, there will be no refund for remaining data if you decide to stop using the plan altogether. It’s best to let your current data finish before making any cancellation unless you urgently want to change your plan.
Cancel Early to Avoid Last-Minute Renewals
Make sure you turn off auto-renewal at least one day before your data bundle’s expiration. Waiting until the last moment increases the risk of your airtime being deducted before the cancellation processes.
Common Reasons Glo Users Turn Off Auto Renewal
Many subscribers choose to deactivate auto-renewal for various reasons, all tied to personal preferences and better control:
- To switch to a cheaper or more suitable plan.
- To stop airtime deductions that happen without prior notice.
- To temporarily stop internet use and preserve credit.
- To avoid duplicate subscriptions or overlapping bundles.
- To prevent being charged when there’s no need for immediate data access.
In each case, knowing how to stop Glo data auto renewal is an essential step in managing mobile expenses.
Managing Your Data Plan Without Auto Renewal
If you’ve disabled auto-renewal, you’ll need to manually activate your data plan each time. Here’s how you can manage your plan manually:
- Dial *777# and navigate to Data Services.
- Choose your preferred plan from the available list.
- Confirm the subscription and ensure your airtime covers the cost.
Alternatively, you can use the Glo Café app or visit Glo’s official website for data purchase. Both platforms allow secure payment through airtime or other linked options.
Considerations After Turning Off Auto-Renewal
After canceling auto-renewal, be aware of the following:
- Glo will stop renewing your plan until you reactivate the feature.
- You can opt back in by following the same methods used to cancel—just select “Enable Auto-Renewal” instead.
- Sufficient airtime is required if you wish to re-enable auto-renewal at any time.
Switching Plans Without Losing Control
You can still change data plans even with auto-renewal off. If you wish to move to a new bundle:
- Deactivate the auto-renewal for your current plan.
- Wait for the existing plan to expire or be exhausted.
- Then, select and subscribe to your preferred plan manually.
This gives you the freedom to adapt your data plan according to your needs without automatic deductions or overlaps.
Article updated 23 hours ago. Content is written and modified by multiple authors.
