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If you are a DStv subscriber and you are planning to travel for an extended period, here is how to suspend DStv subscription. Sure, you can now suspend your DStv account for a maximum of 14 days.
This new feature is part of MultiChoice’s commitment to better service delivery in Nigeria and to cater to the demands of Nigerian customers who are seeking the pay-per-view payment method.
However, there are some conditions and steps you need to follow to suspend your subscription.
Can You Pause or Suspend Your DStv Subscription?
Yes, you can temporarily suspend your DStv account for a period of 7-14 days, twice a year.
This means that you can only suspend your subscription two times within a 365-day period.
Additionally, you must have a subscription validity of at least 7 days still running on your account before applying for suspension.
It is important to note that the suspension request must be made 2 days before the start of the suspension.
How to Suspend DStv Subscription
Here are the three ways to suspend your DStv subscription:
- Email Suspension Request: Prepare a scanned copy of your ID card, such as your national ID card, voter card, or international passport. Send an email to suspension@ng.multichoice.com with the subject line “Temporal service suspension of your DStv active account.” Attach your scanned ID card and provide your account details in the email.
- Call the DStv Call Center: Dial the DStv call center on the toll-free lines 09090630333 for 9Mobile, 07080630333 for Airtel, 08113630333 for Glo, and 08149860333 for MTN. Make sure to call between the operating hours of 8am to 9pm on Saturdays, Sundays, and public holidays. Provide your account details and request a suspension of your subscription.
- Visit a DStv Office: Alternatively, you can visit any DStv office near you to request a temporary suspension of your account. Provide your account details and ask for assistance with suspending your subscription.
Remember that you can only suspend your DStv account for a minimum of 7 days and a maximum of 14 days. In summary, you can suspend your account for a maximum of 28 days per year.
Conclusion
Suspending your DStv subscription when you are away for an extended period is now possible. Follow the steps outlined above to request a suspension of your account.
Make sure to comply with the conditions and guidelines provided by MultiChoice Nigeria. Enjoy the convenience and flexibility of temporarily suspending your DStv subscription when needed.
This article was updated 11 months ago
