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Heirs General Insurance and Heirs Life Assurance, both subsidiaries of Heirs Holdings, have recently expanded their digital presence by launching multiple channels to enhance the customer experience.
These digital channels include a chatbot named Prince, which provides instant resolution to customer inquiries, as well as mobile apps.
Additionally, the companies have introduced Simple Life by Heirs Life Assurance and Simple Protect by Heirs General Insurance, which are accessible through web platforms.
These digital initiatives aim to address the low insurance penetration in Nigeria and make insurance more accessible to a wider range of customers.
With the mobile and web apps, customers can easily open new policies, manage existing policies, file claims, and receive instant support without the need to visit an office or speak to an agent.
The chatbot, Prince, offers personalized insurance service 24/7, catering to the fast-paced nature of today’s world.
The Chief Marketing Officer of Heirs Insurance Group, Ifesinachi Okpagu, emphasized that customer satisfaction is a top priority for the company.
