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Do you want to know how to use the Gokada delivery app, their prices and much more stuff about their service?
In this article, you will learn how to open a Gokada account, how to download the app, and so much more.
Let’s go!
Gokada Delivery in Lagos
Gokada fares are calculated per distance and per time by the app. With the base fare of 100 naira, the fare estimate is calculated thus: 100 naira base fare + 40 naira per kilometer + 15 naira per minute. They charge 500 naira as the minimum fare.
As for payment options, they have two. You can choose to either pay by cash or by using your debit card in the app.
If your fare does not reflect the upfront price you were shown, report such cases to support on the app with a screenshot of the affected order.
To get a copy of the receipt, go to “Deliveries” on the app, select the order you need a receipt for, and then select “Export Deliveries”.
And if you wish to cancel your order, from your delivery page on the app, you can cancel any order. Simply spot the order on the delivery page and choose the cancel option. Ensure you are cancelling both the pickup and drop-off tasks.
Currently, Gokada does not charge a cancellation fee. However, they encourage cancellations only when there is a valid reason. Excessive cancellations might lead to blocking you.
Gokada Pilots are not allowed to handle “Payment on delivery”, instead, payments are to be made at the point of pick up. The company does not advise drivers to indulge in this.
And they do not encourage offline trips. If the trip is a flag-down, ensure that the pilot fills in the pickup and drop-off locations. This way, you will be able to see the estimated price on the pilot’s app.
If your delivery involves multi drop-off locations, the estimate comes up after filling in all the details needed. The payment must be made at the pick-up point.
Gokada minimum delivery charge is 500 Naira. Any amount below that will automatically be set to 500 Naira. This allows the company to guarantee quality services and also ensure their pilots are fairly compensated.
How to Use Gokada
To request a delivery, first, download the Gokada app, sign up as a new user and get verified. When you’re fully onboarded on the app, fill in your pickup and drop-off locations, and the estimate for the trip will show up. Then you can confirm your order. You’ll get email prompts letting you know every phase of the order such as when you’re assigned a pilot and when he’s arrived at your location.
See the tutorial below:
Please note that the platform tries to assign the nearest pilot 20-25 minutes before the time for pickup. In case the platform is unable to assign automatically, Gokada Support team tries to manually assign the nearby pilots.
If you are a new user, you can create a Gokada account by downloading the Gokada app from here https://linktr.ee/Gokada, and register using your phone number and email address.
The correct way to enter your phone number is +234 xxxxxxxxxx and not +234 0xxxxxxxxxx. The extra 0 isn’t required because the country code is already provided. If the problem persists, kindly clear your phone’s cache, reinstall the app and register as a fresh user.
If this persists, kindly contact the support team.
You will get the estimated price for your order when you fill in your pickup and dropoff locations in the app.
Gokada delivery is available everywhere within Lagos from Monday to Sunday, 6am to 8pm.
Different packages require different preparation methods. If you are delivering a meal, kindly seal it properly. If you’re delivering items that can be broken when pressure is applied, we advise that you secure them further with bubble wrap.
Provide Gokada with further details in the notes section of the order. Alternatively, you can speak to your designated pilot and explain the fragility of your product so as to enable them to take safety precautions.
If it is a case of multi-point deliveries, a pilot can handle multipoint deliveries as long as it can fit in his bag/carrier and it doesn’t exceed the weight limit (Weight limit for a Gokada bag is 25kgs while the weight limit for a gokada carrier is 35kgs). You can as well request multiple pilots at the same time to handle all your multiple-point deliveries. You are advised to get in touch with the support team if you get stuck at any point.
To schedule an order in advance, go to the homepage of the app, and fill in the details of the ride, the date and time of the day you intend for the trip to happen. After these, the app will ask if you’re willing to book, please confirm.
Please note that when scheduling your delivery, your order will get assigned to the pilot only between 20 to 25 minutes before the scheduled time. In case you do not get assigned a pilot, contact our support within the app.
And if it is a friend you are requesting an order for, kindly input the friend’s details in all necessary fields instead of your details. N.B: To request orders for a friend, kindly notify them ahead of time to avoid getting them confused when a pilot calls them for delivery of such orders.
At the moment, you are not able to edit delivery orders. In case you want to add any details to your order or change the addresses, you are advised to cancel the entire order and place a new one with the right details.
In case you have informed a wrong drop-off address when placing your order, you can contact the pilot informing the correct address. Please note that delivery charges may change accordingly to the new drop-off address.
Once you have been assigned a pilot, his contact information shows up on your delivery page. This includes his phone number and name. You can as well send an in-app message to the pilot using the messaging feature right beside the call feature on the pilot’s details.
If your order reads “unassigned”, this simply means that your order has not been assigned/matched with a pilot yet. When your order is matched, you’ll receive an email prompt and the prompt on the app will change to “assigned”.
In case of delay, please contact Support to manually assign the order.
Conclusion
I believe you now know all you need to about Gokada delivery, their orders, prices, downloading of their app as well as their customer care.
Be assured that Gokada pilots are constantly tracked through GPS and special trackers installed on the bike.
