Decoder not working? Use the DStv code for reset to fix errors like E16, E17, or E30 quickly. Whether you’ve missed a payment, changed your smartcard, or switched power off for too long, knowing how to reset your DStv decoder saves time and restores viewing.
Below are tested ways to apply the reset code and fix your decoder using SMS, USSD, or the MyDStv app.
What Is the DStv Code for Reset?
The DStv code for reset refers to a group of methods that refresh or restart your decoder when it shows common error messages.
These include:
- Sending SMS codes tied to your Smartcard number
- Dialing USSD shortcodes
- Rebooting the decoder manually
- Using DStv’s online self-service tools or mobile app
You can also access the full DStv self-service options here to manage your account without contacting support.
Fix Decoder Errors Using the DStv Reset Code
DStv Code for E16 – Scrambled Service
The E16 error is one of the most frequent and can usually be cleared within minutes. To fix E16 using your reset code:
- SMS: Send
RA SmartcardNumberto 30333 - USSD: Dial
*120*68584#and select “Fix Errors” - App/Web: Use the MyDStv app or go to the official DStv website
For more help, follow the detailed steps shared on how to clear the E16 error on DStv.
DStv Reset for E17 – Smartcard Conflict
When your smartcard and decoder are not paired, you will see the E17 message.
To resolve it:
- SMS: Send
E17 SmartcardNumberto 32472 - Remove and Clean: Power off, remove the card, gently wipe and reinsert
- Use MyDStv App: Navigate to the reset section to fix smartcard errors
Use the Reset Code for E18 and E19 Errors
E18 usually appears when the decoder doesn’t detect your smartcard, while E19 points to subscription sync issues.
- Use USSD or SMS reset codes
- Power-cycle your decoder
- Confirm your payment has been applied
If errors continue, contact DStv customer care directly for faster resolution.
How to Use the DStv Code for Reset
Reset Through USSD
To fix most errors, dial the official USSD code:
*120*68584#- Select your decoder
- Choose “Fix Errors” or the relevant option
- Wait for confirmation
Send the Reset Code by SMS
Send a short text to restore your viewing:
- For E16:
RA SmartcardNumberto 30333 - For E17:
E17 SmartcardNumberto 32472
Keep the decoder switched on to complete the reset.
Use the MyDStv App for Decoder Reset
Many users prefer using the MyDStv app to refresh their decoder. It also allows you to watch DStv channels directly on the app if your TV is inaccessible.
Steps to reset using the app:
- Log in with your Smartcard number
- Choose your decoder
- Select “Fix Errors”
- Confirm the reset
Reduce Future Errors That Require a Reset Code
To prevent frequent use of the DStv code for reset, follow these tips:
- Keep your decoder powered on during and after payment
- Check signal quality and reconnect cables firmly
- Clean and insert your smartcard correctly
- Pay your subscription on time
For households with multiple TVs, consider using DStv Extra View in Nigeria to avoid service interruptions across devices.
Summary
The DStv code for reset helps resolve common errors like E16, E17, E18, and E19. Whether you reset through SMS, USSD, the MyDStv app, or online self-service, restoring service is simple and reliable. For recurring issues, you can reach out to support or manage your account through the official tools available to Nigerian users.
Article updated 4 weeks ago. Content is written and modified by multiple authors.
