Home » Tech » DStv Customer Care Number, Call Center in 2024

DStv Customer Care Number, Call Center in 2024

by NaijNaira

One common thing these digital TVs have after-sales is that their customers often need expert aid in successful installation and most times after subscription especially when moving from one bouquet/package to the other. Hence the reason for this article which contains full details of DStv customer care numbers, social media accounts, email addresses and physical locations across Nigeria.

DStv is a South Africa-based satellite TV service provider under the management of Multichoice Africa. Its mini version is GoTv which was launched as a response to Startimes, also a satellite TV without dish then. If you ever need to contact Multichoice Nigeria, you can do so via any of the contact details below.

See Also: How To Register As Firstmonie Agent

DStv Customer Care Numbers 2022

You can contact DStv call center using any of the following numbers:

08039003788, 08149860333, 08113630333, 012703232, 07080630333, 09090630333 in Nigeria.

DStv Call Center Numbers & Addresses (Lagos & Abuja)

If you reside in Lagos and Abuja, you can choose to visit any of their physical offices below or call them.

  • DStv Nigeria Lagos Address: Plot 1381 Tiamiyu Savage Street; Victoria Island, Lagos State.
  • Multichoice Nigeria Center Number: 1 270 3232 or 080 3900 3788.
  • Lagos Office Fax: 01 270 3256.
  • DStv Nigeria Abuja Address: Legion House, 3 Kaura Namoda Street Area 3 Garki, Abuja.
  • Multichoice Nigeria Center Number: 2347291/2.
  • Fax: 2347295.

Other DStv Contact Details

  • Benin City: You can reach using any of the phone numbers above.
  • Enugu: Plot 1, Ebeano Estate, Beside Zenith Bank, Ogui Road, Enugu.
  • Ghana: No 8, Basko Lane, Off George Bush Highway. Call them on +233 302-740540, +233 244-740540 or send an email to customerservice@gh.multichoice.com.
  • Port Harcourt: 44 Birabi Street, GRA Phase II, Port Harcourt, River State.
  • Kenya: Multichoice Head Office First Floor, Sarit Centre, Westlands, Nairobi. You can call them via +254 711 066000.
  • Uganda: DStv address there is Kololo Plot 17B, Impala Avenue, Uganda. You can also call them on +256 312-245245.

DStv Nigeria Help/Toll-Free Lines

MTN – 08149860333, Glo – 08113630333, Airtel – 07080630333, Etisalat – 09090630333.

DStv Contact Email Addresses

Other than going to their physical address or calling their toll-free numbers or hotline, you can make use of their email addresses.

You can contact them via;

  • dstv@nigeria.multichoice.co.za.
  • dstv@mwebnigeria.com.

DStv Social Media Details & Website

If you choose to contact DStv (Multichoice) Nigeria online, you do so via their Facebook, Twitter profiles and official website.

  • DStv Facebook Contact: http://www.facebook.com/dstvng/
  • DStv Twitter Profile URL: twitter.com/DStvNg.
  • DStv Website: www.dstv.com.

DStv Self Service

With self-service, you can pay for & manage subscription and fix error codes from the comfort of your home.

DStv Self Service: Eazy.dstv.com.

DStv USSD Codes

Like numerous organizations and corporations in Nigeria, DStv also uses USSD (Unstructured Supplementary Service Data) code to deploy their services making it easy for you to do anything you want, anytime and anywhere. Here are the codes for some countries DStv is currently present in.

  • Nigeria: *288#
  • Kenya: *423#
  • Ghana: *759#
  • Uganda: *206#

Final Note

There you have it on DStv customer care contact details. I believe by now you should be able to contact DStv both offline via phone number and physical address and online via email, social media accounts, official website and self-service page.

Kindly take a few seconds of your time to share this article using the social media buttons below.

This article was updated 1 week ago



Abdul December 28, 2017 - 2:56 pm

pls improve your system

GOULD December 31, 2017 - 12:34 pm

I will be moving home . Iwish to cancel my contract with DSTV P Please advise me of a contact number in order to close my contract

Awaiting your reply Many thanks

GOULD December 31, 2017 - 12:37 pm

Iwish to cancel my contract with DSTV Iwill be moving away shortly Please advise my of your requirements Awaiting your reply

Thank you

GOULD December 31, 2017 - 12:38 pm

Awaitimg yout reply to my question


akengbe teslim February 1, 2018 - 6:27 pm

please, I subscribe on a wrong account which is 1017244001 instead of 10172444001. and I called the customer care to complain. but I have not seen any chnages please how can you help me

Mohammed Sheriff February 14, 2018 - 5:35 am

Pls I paid my subscription since Saturday but no activation. Can I have some help please my account is 10409362661. I have sent an email already but still the problem persist.

Mohammed Sheriff February 14, 2018 - 5:37 am

Pls I paid my subscription since Saturday but no activation. Can I have some help please my account is 10409362661. I have sent an email already but still the problem persist. Help please

Peace February 15, 2018 - 11:21 am

Please I subscribe yesterday to a new package.. and is still showing error plz do love into it my Decoder number is 1030547800

funsho February 19, 2018 - 8:37 am

Please, I subscribe the wrong decoder 4613908418 instead of my new one 7013587308 and av called the customer care services about it but there is no change

B Magaji February 24, 2018 - 8:41 pm

Please I am using dstv dual view. The problem is that the pictures freeze almost every 2 minutes on both tvs. Meanwhile the signal strength is above 80%. Kindly advise.

kasim March 3, 2018 - 11:30 am

Pls include bbnig that’s 189 to my channel smart card no 10218501350

Nnandi Igweike March 4, 2018 - 1:56 pm

I upgraded my dstv for 9900 from 6300 and I just paid today but still inactive. Please can anyone help me I have been trying all the phone numbers and none is going through. I dont want to miss chelsea man city match. Thanks

Seluwa March 5, 2018 - 6:47 pm

Pls I paid my subscription today but no activation,it says channel is blocked . Can I have some help please my account is 1044122800

Wale March 6, 2018 - 1:56 pm

Please help, I made a dstv subscription payment at Access Bank in a town in Ekiti State on the 21st of February 2018 and I have not been able to watch any channel after the payment. Please come to my rescue, my smart card is: 42541448264, my phone number is :08135814149. Thanks!

Nmeri March 9, 2018 - 2:30 pm

Please remove this stupid channel big brother Nigeria from. My account. Delete it permanently. My decoder no is 7016736662

Bunmite March 10, 2018 - 3:23 pm

Please include bbniaja to my smart card, am unable to view channel 198 over 4 days my card number is 10405766360

Newton Ugbijeh March 17, 2018 - 6:01 pm

Hi, please I made my DSTV payment via internet banking and its been 8 hours since i made the payment but my account is yet to be reconnected, please I want my account to be reconnected immediately. My smart card number is 1050 5719 376

Henry onyeukwu March 17, 2018 - 8:32 pm

Channels 198 just stopped showing… Don’t know d reason.41291963639

Ogundana Olayinka March 20, 2018 - 12:21 pm

subscription with payment Reference No.888837466150 so please connect me asap.

IUC 7011987585

joseph goodluck March 21, 2018 - 7:37 pm

Pleas let dstv office should help me out on this issue very urgent,
i made a payment twice on my account yesterday and today when i want to
recharge my second decoder i recharge it on same one i recharged yesterday.
this the account i recharged FAMILY yesterday 10460001463 today i want recharge
on this 10460001471 9,900 i made a mistak please let the 9,900 transfer to 10460001471
MY NUMBER same number and name 08039306436 joseph goodluck NO EMAIL on both account only my
phone number

Blessing March 24, 2018 - 8:01 pm

Why are most channel showing blocked? I recharge our account since morning and up till now is still showing blocked.
Dstv fix ithe card number 1040775313

Maska Yakubu Philibus March 25, 2018 - 7:17 pm

Kindly help me. I made a payment of family pack at access bank but only showed N3600 in Jos, plateau State. So up till now it has not been activated. How can I balance up the remaining N200?

Aborisade George Ayotunde March 30, 2018 - 1:44 pm

pls help, I subscribed ystdy & up til now it has not been activated. 4250751842

Chinobestp March 30, 2018 - 7:13 pm

plS help me i subscribe yesterday morning and up till now it have not activated this my smartcard 7018255638

Mrs Nonso Onwura March 31, 2018 - 1:44 pm

My husband (Anthony Onwura)subscribed yesterday morning but198 is not showing. Our smartcard number is 1017260502.

Oge March 31, 2018 - 3:47 pm

Pls help, I recharged about 2 hours ago and has not been activated. Pls restore the channels. My smart card no is 1043126524

Ogbonna March 31, 2018 - 5:27 pm

Pls help I subscribed abut 6hours ago up till now is still inactive (41130284114) ZETA-E36

adedokun adeola April 1, 2018 - 8:44 am

Pls help I subscribe yesterday but up still now it is still showing block

Abdul-Azeez Saheed April 1, 2018 - 2:24 pm

pls i mistakenly made a payment of 16900 to dis account 42737269052 which i want to pay to dis account 42508203256 pls help me out

Owolabi April 6, 2018 - 10:14 am

I subscribed but it’s not functioning please help. I am writing from Ibadan, smart card number is

Toyin April 7, 2018 - 1:19 pm

I subscribe yesterday but it’s not functioning please help especially Big brother naija channel.Smart card number 4105049915

Pauline April 8, 2018 - 4:27 pm

Please I subscribe for a family package of 3800 and some channels are showing please help god this problem or any number to reach in Benin city to help.

Maduabuchi April 9, 2018 - 10:30 am

My decoder is on PG blocked for days please help me fix it smartcard number 10305687468

Cynthia April 10, 2018 - 9:57 pm

Please I subscribed the compact package tonight and some channels are not showing 198 etc..my smart card no is 1040904366

Oluwaseyi Ogundare April 11, 2018 - 7:30 am

Pls I recharge my card on Monday 9th of this month I pay 1900 and big Brother naija is not showing on my why this my card num 10430654672 pls help out

Mohammed Seidu April 11, 2018 - 7:06 pm

Pls, I recharged today but its still showing the E30,pls help me reset. My card number is 7016797906

Okonkwo Nedmans April 12, 2018 - 10:14 am

Last night, I noticed that dstv has removed my super sports 1,2,5,6. I don’t know why? I wasn’t owing and I recharged b4 it expired last month

Bill April 13, 2018 - 1:14 pm

Please, I recharged ahead and currently, the system is displaying and E38-32 error message on some of the channels. Kindly help fix and please, treat as urgent. thanks.

Muideen ADEWALE April 15, 2018 - 9:53 am

Good morning, Please my decoder has been displaying loading since Friday. Kindly bail us out.
IUC Number:7016976078
Thanks for your prompt response

MOGAJI M B April 19, 2018 - 6:18 pm

Good Day, Please my decoder has been displaying insert smart card: it is either faulty or smart card turn upside down since Monday. Kindly bail us out, because it is other.
IUC Number:1017172786
Thanks for your prompt response

Silas April 20, 2018 - 6:55 pm

Only two stations are showing on my TV. I recharged on the 13th of April. Pls kindly fix the problem . Smarthcard 1050559998

salau musiliu April 21, 2018 - 7:30 am

pls I can’t view any channels except Dish channel. please help me my smart card number is 4271916118.

Orjinta Ikechukwu Franklin April 23, 2018 - 1:08 pm

Pls I recharged my DSTV, till now it still not showing, except the advert station.pls I need an activation. This is my smart card no. 7020708353.

Victor Ikani April 26, 2018 - 6:53 pm

I have the same issues but it has been resolved.

Onyeka May 3, 2018 - 9:51 pm

Please I recharged my brother’s gotv about an hour ago, up till now we have not seen anything. Please help.
Card number: 2021927181

Osaje May 10, 2018 - 10:12 am

I recharged my DSTV with SC. 4122208518 since yesterday (9/5/18) & nothing came up since that morning; we placed calls to your customer care and they promised to do something about it but till today *10/5/18) nothing has been done! This is quite frustrating and tantamount to fraud.
Kindly let me know what’s going on

Christian May 26, 2018 - 4:00 pm

pls what does it take to swap my old decoder to new HD decoder

SHEPHERD May 31, 2018 - 1:09 pm


sefiat bello June 1, 2018 - 4:31 pm

hello dstv
pls i just made payment of 1900 into 10313512450 bello olayinka
but have not been connected
and have already done reset still yet to be connect
i made the payment at fcmb

kindly help.

Theophilus Ogala June 9, 2018 - 10:37 am

please,I just a new decoder and it has been activated since on Wednesday, but its not showing,I need help please.the decoder number is 7020805551.

Naij Naira June 9, 2018 - 4:57 pm

Reach out to the agent you bought from to come and re-check the installation. You can also reach one of their agents using the contact details above.

Bademosi Maurice June 11, 2018 - 8:54 pm

I recharged my account (access package) today (10/6/18)via access bank internet mobile trasfer,and has since not been activated.Pls look into and treat as a matter of urgency.
Name- Bademosi A
IUC no-7018370570

Ngozi Nnaekpe June 14, 2018 - 1:43 pm

My supersport 4 has stopped working. I am under Gotv plus. My IUC no is 2003021419.

Naij Naira June 15, 2018 - 5:09 am

It might just be network Sir.

Sharon June 15, 2018 - 10:23 am

Your system is very POOR!!! How can I activate my dish and it’s taking forever to be activated but you guys are quick to pull out my money!!! This is very bad!

Tony Okafor June 15, 2018 - 10:44 am

i made a payment of 6300 on Card 10172486705 this morning, but my channel is not up yet

Lekan June 15, 2018 - 11:06 am

My dstv not working though I still have subscription

Hammed June 15, 2018 - 1:06 pm

HAve been calling your so called customer center past 2 hours but no connecting at all .. my account got suspended..

Good Nigerian June 16, 2018 - 6:21 pm

I paid since morning. Now this is night. All your customer service numbers are ridiculously not going through. Please improve on your customer service. Thanks.

Naij Naira June 16, 2018 - 9:17 pm

Many people are trying to call at the same time that’s why. You can use the social media account to contact dstv and get issues resolved.

Fatai buyi June 24, 2018 - 2:12 pm

Please I recharge on quickteller for the 30 mins but my acc has not been activated and I have tried calling the call center, no one is picking up please try solve this right away THANKS … smart card number is 42595405806

Mr Kazeem akeem June 26, 2018 - 8:50 pm

I pay on my DSTV today my account not activated since morning to dis time.my dstv number 7017019492

afuye July 9, 2018 - 9:00 pm

I paid for subscription today and it’s not working…. not activated

Salau July 16, 2018 - 10:26 pm

I paid for my DSTV via my GTB account on Saturday 14th July 2018 and up to this very moment, my Dstv has not been activated. Here is the smart card number 1040914989.

Kate July 22, 2018 - 6:21 am

Pls i paid 4 access and my 114 is nt showin dis is my smart card 10305745951

Amo-Deen Arts August 2, 2018 - 9:07 am

Please help, I made a dstv subscription payment through PAGA day before yesterday up till now I can not be able to watch any channel after the payment. I even send RA 41353396892 to 30333, but the message i receive is that my Dstv account is suspended. Please kindly resove the issue with immediate effect to let me enjoy my payment I made with my smart card is: 41353396892, my phone number is :08056139249. Thanks!

Solo I A August 5, 2018 - 5:57 am

My dstv subscription has not been activated 42506829425

Osaighale Stanley August 5, 2018 - 2:46 pm

Pls activate my acct 1043362276. I have paid since August 4 2018

Sherif August 5, 2018 - 9:47 pm

i subscribe to my dstv IUC 7021954648 and still not working .. please help me

Adekunle Moruf August 6, 2018 - 10:40 am

Kindly reset my bouquet back to Gotvplus, i did not authorise the upgrade to Gotvmax. My ICU number is 2009571484.

Thank you.

Ebuka Ezike August 7, 2018 - 1:58 pm

Please I may a subscription to my dstv access yesterday through my GTbank mobile app, uptil now my account is still saying suspended nothing is showing. My iuc no is 7018604736, my phone number is 08034368461

Isiekwe Luke Chibuikem August 8, 2018 - 3:35 pm

I have subscribe for family over 2hrs now but not activated till now. All efforts to reach DSTV on line proves abortive. Please activate my decoder 4250444944, am waiting.

olumide kayode August 8, 2018 - 3:37 pm

my dstv just stop working and i dont no what wrong 10459662440 combat awosile olumuyiwa my phone number 08161186641

Ebere Ikechukwu August 10, 2018 - 11:31 am

I subscribe my dstv number 7018268348 and up till now is not working please help

Amogu Danoiel August 10, 2018 - 2:16 pm

Please, DSTV close shop.

tayo August 15, 2018 - 12:43 pm

Pls I paid my subscription since morning but no activation. Can I have some help please my account is 4101767234

femi August 17, 2018 - 6:00 am

pls I can’t view any channels except Dish channel. please help me my smart card number is 41017672134

Kingsley uzochukwu August 24, 2018 - 3:46 pm

Pls,i cant view any channel except dish for days now. Help me out plsss.

Ihunnia ifeoma August 25, 2018 - 9:08 pm

Pls help,jst subscribe dstv today been 25 August 2018… The channels are nt showing, sent msg to Reset 1040947222, but they said i was suspended and i wonder why….. Assistance pls

Shodimu Iyanuoluwa August 28, 2018 - 5:41 am

I paid for a friend with my gtb account but the decoder 10441659421 is not active yet

AJIBOLA JAMES AKINYELE August 28, 2018 - 6:36 am

I want to know why I am unable to watch Manchester united vs Tottenham match yesterday 27th August 2018 on dstv compact bouquet being the only EPL match showing at that particular time after paying N6,300. also why I am only allowed to watch only 3 sports stations. All the sports stations I used to watch before have been cut off. no sport news station again. Why this? I think this is deliberate attempt to frustrate me out of continue subscription.

OBASUYI Peter September 3, 2018 - 4:34 am

You guys are not following what you advertise,I received a message that if I subscribe for access package before 3rd of August I will be giving additional one month free,I also received a call from one of your agent about the same promo of one month free after august subscription which I did on the second of august,2rd of of this month my subscription was stopped, why?

adekanye jumoke September 8, 2018 - 10:51 am

I paid on my dad decoder over 3hours still not showing except dish channel and nta pls do something the numbers are 41118606320

Fredrick September 13, 2018 - 9:04 am

Good day I recharged Amechi Ugwu with this Iuc 2029002047 on the 8th and it has been scrambled. Please helpbsirtvit out.

Caroline Kayode September 15, 2018 - 12:19 pm

I am tired of the latest service I receive from DSTV. Once I settle on a station for more than 30 minutes, it becomes blurry or blank. I didn’t get to what begusarai for a whole week( my main reason for paying subscription). I am fed up.please, do something . 41027464118

Eze Esther September 17, 2018 - 3:05 pm

we subscribed for #2,000 today but the channel’s is not playing my card is 10210981055

Ugwuanyi Kingsley September 17, 2018 - 6:57 pm

Good evening,
Please i am writing to request for a reset on my DSTV decoder with 7017121828 as i subscribed for 6800 since on Saturday and have not been updated. Please as delaying it is costing me. Thanks

Yusuff sakiru A September 18, 2018 - 6:40 pm

Please Sir/ ma .I subscrip my decoder yesterday uptill now you have not re connect me.my card is 702984555.I will be happy if you can connect me soon thanks.

Dagogo otonye September 19, 2018 - 7:44 pm

Pls i paid to watch football no way pls u guys to help me my account is 1050633236

judith September 24, 2018 - 9:52 am

just subscribed to dstv smart card no 42887124842 cant still view

Otunola September 25, 2018 - 7:01 pm

sub my dstv 10431261712 HRM oba sikiru sanni last month with 9000 and the sub was change to the one of #6800 and my balance is #2200 I want to sube another one how will I go about it ? Please I need reply as soon as possible

Tammy October 2, 2018 - 3:51 pm

Your system is bad. There is no need for a customer care number when it won’t be picked. Why would I waste 400 airtime and yet no one picked my call what sort of rubbish is that.

Irene anietie etim October 7, 2018 - 1:07 pm

I subscribeD today but is not yet connected! Here is my iuc number , 7023609553 And my phone number 07069668720

okorafor chidiebere October 8, 2018 - 7:57 pm

It is very bad, i recharged yesterday-7018459312 with d deduction made by my bank, till now i can’t view anything. I have d bank detail/statement.

Beady October 13, 2018 - 7:23 pm

Pls, I need my subscription restored immediately pls, 4258425588 I made the payment for over 9hours now, is really really unfair to me as a customer, if you did not restore it today you have to pay me for damages, I made the payment for a purpose thanks.

then attend to me now

vincent maduka October 15, 2018 - 1:38 pm

pls sir, i just post a comment now, for my mistake when recharging . i pay to 1017327327 instead 1017327636. pls restore it to this no- 1017327636. let it be today for i am using for my business. thank you

vincent maduka October 16, 2018 - 6:03 pm

pls i want remained you of my account 1017327636 which i mistakenly pay to account 1017327327.i called this evening i was told it will restore within few minute. till now is not showing. what is the problem. i use it for my business. what it to restore now pls

Ibrahim Yinusa October 18, 2018 - 6:46 am

I paid before due date I mean 16/10/2018. They are yet activate my account 7018560972. Yinusa Ibrahim.Thanks

UDOJI CHIOMA October 19, 2018 - 3:46 pm

I suscribed today by 10:30 AM via access bank, but my account has not been activated.
Smart card No: 7018351092.
Pls do activate cause it is urgent. Pls do notify me of any follow up via this no: 08103112270.
Thanks as I await your response

Gerald October 20, 2018 - 11:58 am

I paid 6800 and I can’t even watch the station that I paid for, eg rok and super sport 3 my Acct number is 1030 5720 186

David October 25, 2018 - 5:52 pm

Pls I need to know the package I do pay for am trying to pay through my mobile app phone .here is my card number 10554066877.

Asaolu Babatunde October 29, 2018 - 1:28 pm

i bought an HD decoder with (cardless)compaq package on friday 26th oct. 2018 in magboro ogun state. since that time av not be able to watch any of these channels on the package. the decoder is showing confirming subscription. Pls help me out. my SN(IUC) is 7029474312(8)

Olabode Johnson October 30, 2018 - 10:23 am

Am sick and tired of you people scam, You guys are not even following what you advertise. I received an SMS to my phone that if i subscribe for my family package before 30th of September which i made payment September 26 that i will be giving one month free for October, I also received a call from one of your stupid call agents about the same promo of one month free after October 26 for this month which was suppose to be free my subscription was stopped. Why My smart card number : 1028304836

I want my cell number attached to my DSTV account to be removed because i don’t want your fucking SMS anymore.

Kehinde November 1, 2018 - 12:21 pm

I have been disconnected since yesterday.42534804408

Abubakar Dabo November 3, 2018 - 1:02 pm

OK, hey I have a disconnected account, due to delayed payment for three months and I have made payment twenty four hours ago, but I’m still yet to be reconnected. I can wait a little longer, but not indefinitely-you get a problem with that, please?

Adeniyi November 3, 2018 - 3:35 pm

1017190847 card was supended, have paid twice today to re-activate but no feedback. this is for my grandparent

gabriel November 8, 2018 - 3:49 pm

please reactivate my account the card number is 10047611305. Payment was made 24 hours ago. Thanks

Yahaya Ahmad November 13, 2018 - 9:48 pm

I make gotv light subscription after making the payment online. A message was sent to me that my account was suspended. My account no is 29484658.pls. do the needful.

alvin November 19, 2018 - 2:01 pm

i bought a new dstv hd decorder but i cant activate its subscription help pls

Onu, God'spower I November 22, 2018 - 9:54 pm

My Gotv is not connecting after recharge.
IUC NUMBER : 7018778979

David toriola November 28, 2018 - 6:23 pm

Hi have make my subscription but it doesn’t come up kindly reset it for me, I sent message to 30333 and I was reply my account has been suspended pls do it for me

Pastor Boye Fasasi December 6, 2018 - 2:24 pm

Dear CCU,

Kindly activate my decoder number 4112983326 having paid my subscription.

Olushesi Ahmed gbenga December 14, 2018 - 3:46 am

Pls I pay subscription since on Saturday it’s not showing. Decocorder nos: 4252325550

uwem wilson December 21, 2018 - 3:10 pm

Pls I pay subscription since since morning and it’s not showing. Decocorder nos: 1050577243
thank you

Afolabi Tina December 22, 2018 - 8:19 pm

Have paid since morning and till now not working.d kid are worry and am tired of this.my Decoder No:7016729402

Gbenga Ajayi December 23, 2018 - 10:31 am

Pls activate my account 4129146347.thank you.

OKONKWO joy December 24, 2018 - 2:33 pm

Pls I subscribe for premium+HD/Extra view with Asian bouquet since morning and is not showing till now,pls activate my account 10521004167

Odenyi Ruphina December 24, 2018 - 4:32 pm

Hi! pls I made payment for Dstv Family since Yesterday and up till now it’s still not working. Pls kindly rectify the problem as soon as possible, thanks.
My IUC Number: 7021754242

Adeyinka Adedire December 24, 2018 - 5:15 pm

Pls I have paid since thursday 20th of December, yet as at 6:12pm today, its still displaying only channel 100. Pls rectify abeg. Its frustrating and to mKe it worse, I have sent RA 4135454449 to 30333 more than 20 times. Pls do something o

tony December 24, 2018 - 8:23 pm

I don’t understand why more than half the channel on the family buchar don’t show on my decoder 102083185 and there’s this message I got a day before I paid my subscription I was asked to pay 4000 naira to get two months for the price of one but up till now I’m still getting this 419 message

Laxman Parmar January 10, 2019 - 2:52 pm

Dear Sir
I paid my subscription since Friday 03-01-2019 by Diamond bank cheque No 58354107/ 15207907 N 59,400/- but still no activation.
My smart card no is 1021073737 Pioneer Impex Ltd.
I have sent an email already but still the problem persist.

Ogheneovo Linda uweru January 23, 2019 - 8:38 pm

Good evening ,
Pls my dstv has been down for like 4 days now.pls try and check for me.
Thank you.


Nnamdi January 24, 2019 - 6:21 pm

Please my DSTV account is being suspended and I have subscribed, yet I can’t access any channel(s).


Didi February 2, 2019 - 3:58 pm

Hello, pls am new don’t know how to activate it, pls help me out…… 7029885132

Naij Naira February 4, 2019 - 9:02 pm

You should get an expert to install your new decoder for you. If you are talking about subscription, kindly check my article on dstv subscription for numerous ways to make pay and activate.

Olaitan February 16, 2019 - 9:49 am

pls, i subscribe to a dstv access yesterday but uptill now,it has not show.7018454291

Adamu Umar February 18, 2019 - 9:09 pm

I’m a customer in Nigeria that pay 6800 a month(compact). But what is my pain is F A CUP and champion league is close. Y we are many if DSTV will not give mach. We will protest throughout the county. Now Manchester is playing and we not

Awe Adetokunbo March 2, 2019 - 11:19 am

i am a customer in Ogun state Nigeria and i paid 4100 via my netbanking and my Dstv not yet working.My smartcard number is 1004694887

Joshua Kiogwu March 3, 2019 - 2:57 pm

i paid for my Dstv up till now is not working what is going on

Kawu March 8, 2019 - 5:08 pm

I subscribed yesterday around 5pm and till now I am still unable to access any channel except dish. Please help look into it
Card number : 4250818925

Igwe March 23, 2019 - 1:48 am

I suscribed today from access to access hd extra but it not coming please help my my card no is 7017007635

Ogundare OLUWAROTIMI March 27, 2019 - 6:53 pm

I was subscribed on my mobile app for smart card number 1017171325 but, it was not working until i subscribed second Times and the two money was deducted from bank a count

Rasheedat April 2, 2019 - 1:46 pm

I subscribed today through internet banking around 2:30pm and till now I am still unable to access any channel except dish. Also, your company has acknowledged receipt of payment. Can you please help look into it.

Card number : 1050535858


Akande Titilayo April 12, 2019 - 4:10 pm

I subscribe today but its showing somekind of notification error. please help me out my smart card nomber is 7018245405. Thanks.

ajala of April 15, 2019 - 4:08 pm

please kindly return my pay package to access package to enable me make payment easily. account is 42508488782.

Bolaji Adewusi April 29, 2019 - 1:56 pm

Am Bolaji Adewusi from Nigeria,Am a new customer but this is irritating,i bought my decoder for #9,900 and subscription of #6,800 is been made automatically but is not encouraging that anytime and watching an interesting channel on my decoder it takes me back to Dish channel 100 …please for God sake help me put a stop to this,is disturbing every minute why this decoder wasn’t giving to me free of charge. MY IUC NUMBER IS 7029625331

Tunde May 2, 2019 - 5:47 pm

I subscribed since Monday through internet banking around and till now I am still unable to access any channel except dish. Also, your company has acknowledged receipt of payment. Can you please help look into it cos this is frustrating.
Card no is 10409235347

Linda Jesse Isika May 8, 2019 - 11:13 am

I subscribe to DStv 41335803270 on the 20th of April. Since yesterday l have been able to view any channel

Edmond Bishop Oruruo May 12, 2019 - 2:28 pm

Please it’s not showing till now 42887580688

Naij Naira May 12, 2019 - 10:59 pm

Tune to 157 and leave it there till it comes up.

Adeniyi Afeez May 16, 2019 - 8:01 pm

I have been made a payment through online banking around 8pm on the 13/05/2019. Monday precisely, and since then my dstv hasn’t been showing. Please kindly do needful things on it. Thanks
my dstv card number is 1021868889. And my name is Adeniyi Afeez

Adeyemi Serah Funke May 25, 2019 - 10:17 am

Hi I subscribe online and still the channels has not been uploaded back please kindly do something about it my code is 42678818180 thanks in anticipation

Abdullahi May 26, 2019 - 10:57 am

I effected payment this morning only to be deactivated afterward. My code is 102822957413.

Usman Mohammed May 26, 2019 - 11:56 am

I made a subscription on my DStv this morning online payment and up till now I still didn’t have any information on my DStv no channel is showing please fix this now
My iuc number 7018439538

Taiwo Olayemi July 9, 2019 - 6:11 pm

I made a subscription on my DStv this afternoon online payment and up till now I still didn’t have any information on my DStv no channel is showing please fix this now
My iuc number 7022267762

Olagunju Olusegun August 5, 2019 - 8:22 pm

made a subscription on my DStv this evening online payment and up till now I still didn’t have any information on my DStv no channel is showing please fix this now. Smart card 4288763524

Mohammed Ibrahim August 25, 2019 - 12:27 pm

I made subscription to a Dstv name James Dako 7018257255 who is a friend to me early this month I paid two thousand naira twice but I am denied using it, i want a month subscription of two thousand naira to be transferred to my Dstv 7020785867

Ayodele Ologun October 14, 2019 - 7:53 pm

I made payment of N6,800 to dstv since through opay platform on 11 October 2019, I’m yet to be connected, I made effort to reach customers care today and I was told to screenshot the payment platform, I’m trying to do that now but no provision for that in the site, my children are disturbing me to watch cartoon now seriously, this my smart card number 10592871577. Ayodele Ologun

Yusuf Ibrahim October 24, 2019 - 9:28 am

Good Morning, please verified my payment of 2000 for DStv Access which was made yesterday 23/10/2019 using GTB Mobile App. My decorder detail are7018422954 Yusuf Ibrahim.

Pls verified and fix my problem.

Thank you

Wisdom November 1, 2019 - 7:49 pm

I made a subscription of 2000 for dstv access for two days now it hasn’t been activated .Am so much worried about this ,
I hereby request for the activation . my card number is 1048329585.

Yusuf Olajide Akinpelu November 5, 2019 - 2:14 am

I made a subscription of 2000 for dstv access for two days now it hasn’t been activated .Am so much worried about this ,
I hereby request for the activation . my card number is 7030516574

Moradeyo abiodun November 8, 2019 - 9:47 pm

Good day I subscribed to my gtv 4day ago Moradeyo abiodun with 26oo iuc 7023750356 and my gtv is not yet connected. Pls do something.

Yetunde November 23, 2019 - 9:48 pm

Hello, I subscribed my dstv yesterday night through my mobile app but only news stations is showing, I don’t know what’s up thanks my IUC number is 7034637590. Thank you.

Rasak March 23, 2020 - 1:51 pm

Hello, I subscribed my Dstv on Saturday but till now yet to be activated, my number is 7033899354

udo March 24, 2020 - 9:34 pm

Why is all the customer care line not connecting? It’s so annoying. I subscribed my DSTV SC 7029639479, it’s still not working till now.

ORJI EMMANUEL March 28, 2020 - 3:00 pm

I paid for Dstv access subscription since Thursday and till now it hasn’t been activated. Please I want it to be looked into. My Smart Card No: 1020 8355 452.


KELECHI okoro March 30, 2020 - 9:22 pm

I paid for Dstv access subscription on Sunday and till now it hasn’t been activated. Please I want it to be looked into. My Smart Card No: 10433749685

Achaka C. March 31, 2020 - 12:24 pm

Dear Customer Care DStv,

I write to complain about the non-reflection of payment made in respect of my DSTV account no. 41118914906 from my STANBIC IBTC bank account.

I made payment for DStv family Bouquet TopUp of NGN4000.00 from the select Product on the Stanbicibtcbank.

Up to now, my DStv subscription is still expired and not updated. Kindly advise and update my status.

All efforts to get across via all channels to resolve this impasse have proved abortive, as most channels are not responding and not active.

Mohammed March 31, 2020 - 8:44 pm

Look I’m tired of you fucken people network I subscribe and still showing me E32 or whatever which I just made a new payment so why is it not showing clear the error now and moreover none of your service number is going through what a very poor organization of you people 7018578858

Rasaq Olayemi March 31, 2020 - 10:47 pm

The numbers are not going because of what is going on right now. Your view will be restored in a little while.

Okpe Charles April 1, 2020 - 7:48 pm

I report a situation from here where I made payment for a new subscription and the Access package through my access bank and I have bin debited but up till nw the channels haven’t come on!! Please attend to immediately!! My card no is 7029475238

Dike Joseph April 3, 2020 - 9:22 am

I write to complain about the disconnection of my decoder despite making payment on 1/4/2020

I made payment for DStv Compact bouquet TopUp of NGN6800 instead of the former bouquet i was using which was compact plus.

Up to now, my DStv subscription is still expired and not updated. Kindly advise and update my status.
All efforts to get across via all channels to resolve this issue have proved abortive,

Dike Joseph April 3, 2020 - 9:24 am

My Card no is 1046271314

Olagunju Saheed April 9, 2020 - 5:04 pm

I paid my account on 7th of April through GTBank (#2,500 yanga bouquet), of which my account was to expire on 8th of April, right now my account have been disconnected and efforts to reach you on all channels are prove abortive, kindly help in this regard by reconnecting my account, my card No is 7030905205,

Shaka Awaliene April 20, 2020 - 4:15 pm

I renewed my subscription today 20th of April through GTBank electronic payment channel (#2,500 yanga bouquet E36) and debited, My account sc1017181000 and will expire 22nd of April, but until now the payment has not been acknowledged kindly help in this regard to prevent my account from being disconnected.

Wilson benibo April 21, 2020 - 12:19 pm

What’s all this here, I paid my account yesterday 20/4/2020 #4000. UBA Bank port horcourt and debited, smart card no 7034426850. Up till now the channels has not come up please kindly help me

Funmi Awoyemi May 9, 2020 - 12:36 am

Gudmorn. Pls I made a payment through my GTB account for my May subscription, but the transaction wasn’t verified n authenticated…don’t know if it’s from interswitch, d bank or Gotv,..after no signal, I had to make another payment from my Access bank again, and that’s ohk, I can view now, The problem is, how do I get my #2k pd thru GTB back pls.? I need ur assistance. This is my IUC 2029136064.

Ibrahim muritala June 13, 2020 - 11:23 am

I made a payment to my dstv yesterday 12/6/2020 through my stanbic ibtc account transaction was successful but still unable to view pls help my refrences number is 889310808942 my smart card number is 10208217470

Moses Agie July 20, 2020 - 1:47 pm

I made payment yesterday through Quickteller and transaction was successful but enable to view,my smart card number is 7030587367

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