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Startimes Customer Care Contact: Phone Number, Office Address, Website and Social Media Accounts

Startimes Customer Care Contact: Phone Number, Office Address, Website and Social Media Accounts.

Startimes is one of the most used digital Pay Tv in Nigeria, it has four different cheap and affordable bouquet or subscriptions you can choose from. As an electronic/computer device, it is understandable it might misbehave sometimes and you might need customer care support when it does. This article will provide you with startimes customer care details which include their phone numbers, contact office address, website and their facebook & twitter social media accounts.startimes customer care

Startimes Customer Care Contacts.

For immediate enquiry, assistance and service support, you can use any of these medium to reach startimes Nigeria customer care agents.

1.) Startimes Contact Phone Number: (08172398558, 07007007007, 09-4618888, +86-10-53012998, 01-4618888). Feel free to reach startimes assistance via any of the above numbers, you will be charge at the normal call rate.

2.) Startimes Official Email Address: ( This might not be the best way to contact Startimes in Nigeria, because it takes them hours if not days to reply you. But if you are short on airtime for all the enquiries, complaint or requests you want to make, you can then use this medium.

3.) Startimes Customer Care Social Accounts: It is the fastest way to contact Startimes Nigeria. They will reply you in minutes and you can ask anything about their products and services.

  • Startimes Twitter Customer care: (
  • Startimes Facebook Customer Contact: (

4.) Startimes English Website: (

5.) Startimes Contact Address: You can also visit their head office in Nigeria at AFRIBANK House, Fatai Atere Way, Oshodi, Lagos, Nigeria. Visit their website for list of all their offices in Nigeria.

You can contact startimes customer care with any of the above contact medium in Nigeria. Also check our previous article on GoTv customer care contact details. There is love in sharing, kindly make use of the social buttons below.

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Updated: February 9, 2018 — 10:36 am


Add a Comment
  1. Hi, I subscribed for #1200 package via my phone and I was told that the transaction was unsuccessful. This I did twice via fcmb flexx and fcmb mobile respectively. I later noticed that my account was debited for the two transactions of which I av no access to d stations I subscribed for. Ayanbadejo ismail, smart card: 02146577364

    1. This happens a lot, not only with Access bank and startimes, but with online transactions. Contact your bank and they will make sure your money is refunded within 24 hours.

  2. Thanks. I was told that the smart card number is wrong during the course of the transaction. I implore you help me confirm the smart card number. 02146577364 is the number. Ayanbadejo ismail. 08074077507

  3. Ave make payment yet i was cramble my smartcard number is 02146059821

    1. It is network bro, just give it time. It took mine almost two days to come up and according to them, they are aware of the problem and working on it.

      Thanks for stopping by.


    For the last time please and please restore to us NBA basketball the league has started for the next year also BET and TLC . We are Africa a Nigerian for that matter how many Indian channels are we to watch 15 channels is too much likewise your Neo- Go & Geography channels is full of repetition l wonder whether you people go through this stations at all . if you want to make money to please your customer.



  6. Hi,i subscribe for 1200 package through quickteller my transaction was successful but the channels is still locked,saying card problem.

  7. AYOOLA Oladotun Seth

    Bring back NBA basketball, BET and TLC channels . Am one of your customer those channels need to be restore for our enjoyment.
    This is Africa the Indian channels is too much for us and out of 12 sport channels 9 is for football the remaining 3 is for foreign sport e.g horse racing, lce skate etc .no channel showing Basketball . l wonder whether you people watch your station Dorms

  8. I`m james j mamza,having recharge via GT bank by mobile phone and my account been debited but yet not activated.pls rectify this problem for me,its taken much time abt 4days.The SCN is 02146097720

  9. All channel went off including free one only startime guide showed, what happen.

  10. Good morning,plis I subscribed for the one week own on Monday evening,but we are only able to watch Nova bouquet of which we want basic bouquet ,plis kindly help us to change it bcos the one week will soon reach(the recorder number is 02027344844)

  11. recharged 1300 on smartcard02145679166 but its only guide showing

  12. Pst Ibrahim Yohanna Usman

    Good day. I wanted to subscribe for #800.00 via firstmoble but typed #8000.00. And my account was debited. Can you please help me out? My smart card no is 01831254282 and my phone no is 07034292864. Thanks

  13. Please, I subscribe #1200 via my phone i was told transaction successfully but no charnel have come up. 02110935436

  14. I recharged 1200 via mobile banking and its not coming up. Its telling me smartcard error. Could u pls help me rectify. 02110767851

  15. I recharge 650 and it showing card error
    My card number is 02110887205

  16. I made a subscription of 1200 through quick teller and the money has been deducted from my account and the stations are not working showing recharge kindly help out here is the card number 02110316746

  17. Dear Startimes,
    I recharged N2,400 for the classic bouquet since yesterday via my Accessmobile app. Transaction was successful but I still can’t view any channel except the free ones. Please assist urgently.
    Smart Card Number: 02027530005

  18. How do I change to another bouquet because I subscribed for classic bouquet #2400 yet it’s showing basic bouquet.

  19. hy am salmat I wanted to subscribe nova bouquent which is 800 but I mistakenly type 600 tru my diamond mobile banking and i was charged 750 including service charges, yet no channel is showing pls tell me want to do to rectify this pls

  20. I subscribed to my startimes decoder for 1200 basic bonquet around 10pm on the 19th of April 2017 via Gtb mobile Banking yet I have not been able to view any channels except the free ones.My smartcard number is 01467166203.

    1. I recharged 1300 via mobile banking and its not coming up. It is telling me smartcard error. Could u pls help me rectify. Smart card no is 02110310542
      Phone no: 08034015858

  21. This is the 2nd time my subscription will be blocked before month ending.I subscribed on the 4th of Aprail but my sub finished before month end.This is the 2nd time.2,400 is not easy to come by now.hope there won’t be a 3rd time.Go and ask GoTv @Wetheral Imo State.Make their fate no become una own too.02146029238.tnx

  22. Abdullahi m Umar

    Startime, I subscribe my account on Monday 8/5/2017 through quicktaller on first bank application with my bank account 2014183157 and I paid 1200 , after I was successfully paid I received a text with a reference number as 10942519809146 and since then am not on air why please.

  23. Abdullahi m Umar

    My card number is 02146168378

  24. gud evening pls i recharge my star time but if i try to plug it refuse to on please help me, i dnt know what could have cause it

    1. Visit the nearest busi

  25. I was charged 900 for a nova bouquet recharge only to see 800 written on the card. My demand for explanation fail on deaf ears. Moreover, after calling the customer care as directed by the seller, the customer care agent collected my data and assured me that she has credited my account. But I was unable to access any station all through the weekend except the startimeguide–0001. This morning I took everything to the seller, she took my card and assured me that there is money in it. Still I cant access anything except the delta tv which is a freechannel. What do i do? My card no: 02110156629.

  26. Mohammed Onipe Adams

    My Startimes decoder is requesting for code and unable to display channels. This my card number: 02139396510-4,pls fix it

  27. please can anyone help me? why is it that it is my favourite channels are always removed? there are only three channels that I like: series E1 which has been removed already and now kungfu channel 150 has been removed some minutes ago. l have researched two times and is not coming back. please can anyone help me to bring it back please am begging you please. hope to hear from you soon

  28. I subscribed yesterday 19 July 2017 but my subscription was supposed to expired 30 July, I decided to subscribe before due date because of frequent no service. But the payment didn’t appear. Please help solve this problem. Thanks. 02027700918

  29. i travelled and not being around for long but now am back but i want to comfirm if my old startime decoder star4020T is still active before i can subscribe again

  30. pls how much is star time decoder (without antenna) an where can I get one in calabar municipality.

  31. please Startime customer service personnel. I bought a Startime recharge card of 1300 yesterday and mistakenly put 3 instead of 2 as the last number of my of decoder number(02110133892). pls assist me to correct this. thanks

  32. I recharge 02146508022 instead of 02146508025 old what would ido

  33. I subscribed through union mobile for N900 on the 1st September,my account was debited,though I missed the last digit,up till this time ,my subscription didn’t come up and my account is still on smart card number is 02145786901 and my phone no is 08043098499..kindly rectify.

  34. Gbadebo bukola Stella

    Pls, I bought #900 startime since on 1st September 2017, but to my surprise my startime didn’t work. Kindly help me fix it, my number is 08033961106. Thanks

  35. I subscribed for N100 package through onecard yesterday 08/09/17. nothing came forth till now. kindly help me find solution to it. thanks. card no. 021 1098 1787.

  36. Since yesterday all the foreign news station has bn removed and I have automatically searched for stations and even done default settings but still to no avail pls what seem to be the problem.

  37. I subscribed through GTB mobile for N1,200 on the 16th September,my account was debited,up till this time, my subscription didn’t come up and my account is still on smart card number is 02145818218 and my phone no is 08036590128..kindly rectify

  38. Pls Iam Aniefiok Ekpa having recharge #900 via First bank by mobile phone 08036710811 and my account debited on sept 5,2017 time,10:32am on recorder no.01831255057 though the above mentioned number was error. My decoders 01831258057.But yet to be activated pls rectify this problem for me it has taken more than a week now.

  39. all my channels are not seen, since today morning, im from Tanzania card no 01819004920

  40. I relocated from Moro local government of kwara to Offa local government and my startimes decoder is no more working. Card no 02110129538

  41. pls how can I load my card through transfer on my phone.

  42. I recharge 1300 Startime subscription via gtbank yesterday the 10th of October 2017 but it’s not showing and my money has been deducted. My smart card number is 01831197316

    1. I subscribed to monthly basic package on the 1/03/2018 but to my surprise today. 20th of march today it shows pls recharge and the time of expiring has not reach. I used charge 1300 including ban charges. So pls rectify
      Register name: mohd nasir
      Card number 02146386415

  43. I did subscription online and by now my startime is not credited

  44. l subscribed 900 Nova and my card 01467047975 Pin 589641937144. after one week no show

  45. my name is Alice I subscribed 1200 today 8/11/2017 and is not showing pls help me and rectify it. 08038172614. Tanks

  46. My name is Alice Omu i subscribed 1200 on the 8/11/2017 and it has not showed on my TV. Pls rectify it. 08038172614. Tanks

  47. Pls I just tried subscribing but it responded “not successful” yet d money (2700) was deducted

  48. I recharge 800 startime subscription via Gtb yesterday 11th of November 2017..its not showing and the money has been deducted from my account…..please rectify, My smart card number is 02027860077

  49. I subscribed on 07/11/2017 for 2,600 for i month but am getting a message that my subscription will expire in 3day. This the second term am experiencing this in one month. Please call me or make the necessary correction.

  50. I subscribe for 900 from my GTBANK account for my Startimes account number 02110448252 since on the 9th November 2017. Up till now the subscription is not showing. Please help. My mobile is 08027474289

  51. Williams O. Ubawuiike

    Gud mrnin and happy Sunday my name is Williams O. Ubawuike I did subscriber online wit diamond app.of (3900 super) and it debuted me twice and it didn’t return uptil nw,dat is first and the second one is the until nw is still showing not subscribed .my card number is 01831037827

  52. Williams O. Ubawuiike

    My phone number 08063404782 Williams O. Ubawuike

  53. Williams O. Ubawuiike

    Up till now d money has not returned ,I was debited twice and the subscription was not successful and up till now It has not returned please you people should do something this is the debit alart Serial numbers (1031DB1510339046432291062)(1031DB1510339285346030772)

  54. Williams O. Ubawuiike

    Card numbers 01831037827

  55. Williams O. Ubawuiike

    What I wanted to subscriber was super one month 3800 plus 100 charge making 3900 twice it debited me .

  56. Pls I subscribed yesterday 14nov and I was debited but it showed not subscribed.I was told that I did not subscribe. Pls credit my account to enable me subscribe direct and enjoy viewing.thanks.

  57. Williams O. Ubawuiike

    Thanks my money has returned to me

  58. I subsribed for N900 since last wk via a dealer in zaria on getting dwn to lagos its not working till dis moment d card number is 01831079275 & my gsm number is 08068618545

  59. I bought d recharge card at ur ikotun outlet of 1300 n notice i cnt recharge d card since yesterday my smart card number is 08131116908……please kindly call mi cos i normally recharge wit my number, pls reply so i can gv u my details

  60. the answer of todays question is = e

  61. I subscribed yesterday,but it has not started working. Please make it work or refund the money. Thank you.

  62. Please we subscribed yesterday super one month but we paid only #2000. Since yesterday it has not started working. Through diamond app banking. Card number 01831296608. Please let it start working or you refund the money thanks.

  63. IM Isiyaku sani.i recharge on 6;12:2017 but still subcribe.and my money was deducted from my uba account,why?

  64. Am vexed up with this unpatriotic of the service offered by startimes ,on 24th November 2017 I recharged with N1200 ,am on basic platform. This service ,I think it should be a month but to my surprised today 13th Dec 2017 nothing was obvious nor visual for the eyes to watch again.In a strict sense the 1200 only covered up just only 21 days instead of 30 days.Pls take note.I only report this one ,there are previous maltreatment which have overlooked But with this one I wan you to do justice unless I will stop using. My IUC no:02146596544.

  65. Please,I make subscription through gtb on Tuesday 19/12/17 but up till now nothing is showing am on basic bouquet. please something should be done or my money should be refunded card number is 02027561277.

  66. I mistakenly subscriber #1200 instead of #1300 on fcmb mobile app and it was successful . since on 23rd DEC , 2017 .this is my acct no: 2984704016 fcmb smart card no : 01467134051.
    Ref: 02GL67451908904 and my phone no :08067900957

  67. Alexander Usiagwu O.

    Pls i need assistance on my account. I have recharge twice between 25th and 26th December 2017 with my access bank account. I have been debited and my decoder is yet to come up.pls help me ooo…. My account no is 02027389780.

  68. I subscribed last Sunday but is no more showing this morning. Please do something My card number is 01467450283

  69. okanla Tunde Ibrahim

    Please,kindly assist me on this issue,i mistakely subscribe to the wrong number 02110439579 instead of this my own number 02110439576 the mistake there is last digit number,instead of 6 I put 9,through the bank, my bank account :3023732679 firstbank,name:okanla Tunde Ibrahim and my money have been debt immediately.this is my correct serial no :02110439576,my phone :08060096631,pls,help me solve the problem. Thanks

  70. okanla Tunde Ibrahim

    Payment of NGN 1300 for 02110439579 was Successful Ref :10942542451940

  71. Please I have recharge with my GTbank account, I have been debited and nothing is showing up 67258802180102113201 From Gt Startime no:01467450283

  72. I recharged smart one month through diamond Mobile App on 5th January 2018 but it’s still not showing.

  73. I recharged this card 01831348320 smart one month on 5th January 2018 but it’s not showing.pls do something to help me out.

  74. Please help me out with immediate effect, i recharged last week saturday (1100) and yesterday friday i could not view any channels under nova which i subscribed to and i called customer care which i was told to do automatic setting which i did but nothing is being done. kindly solve the problem and return my stations back for viewing. my smartcard number is 02145969221.

  75. Hi, good day.
    I recharged my Startime with card No. 01831180813 on 27th Dec. 17 for 1 month but surprisingly on 6th Jan. 18, I got disconnected. Pl, what could be the problem?

    Nwoye C.

  76. I recharged last Sunday 14 of January with my startimes smart card number (02145938649) for one month now all am seen is smart card error please help with immediate effect thanks,the number my mom use is 07019261806

  77. I recharge 1,200 and it showing card error
    My card number is 01831312266 , my no.+22679510906 or +22677459056

  78. I recharged last Sunday 19 of January with my startimes smart card number (01831312266) for now all am seen is smart card error please help with immediate effect thanks,my number is my mom use is +22679510906 or +22677459056

  79. Kindly, assist me.
    I recharged on Friday 26th, January, 2018 but up to now the channels are locked. I complained to your branch office but nothing changed
    This is the smart card no. 01831098844

  80. Pls, help me out with this issue. I recharged on 13th Jan, 2018 for a month under basic banquet but surprisedly my subscription has been cut off since 24th Jan,2018. Pls help me out.

  81. Ibrahim salihu Abdullahi

    my smard card no is 02146384037 i paid my startimes fee via gtb but still i dont have access to channels please help me resolve this issue . thank you

  82. I recharged my smartcard through my account online instead of #1300.00 my account was debited #1400.00 and the channels is not yet show .this is the smartcard no.01467224042 and the pin them loud for me online through my debited alert is 10942546728644.

  83. Dear Sir 

    I have mistakenly paid N1,900 subscription into my old IUC No. 2028965654 which was changed to 4622576942 which I’m using currently.

    Could you please help me and transfer the subscription to the current IUC No. 4622576942.

    Thank you for your assistance

  84. I made recharge on my phone from diamond bank #1300 since sunday and it has not been activated since that day till now and it was successful my card number is 02027660503 please help me check to this very fast and reply me pls

  85. Hello please kindly assist
    I recharged on the 24th of January under the basic bouquet for one month and today been the 4th of February my channels were cut off. This is my smart card number 01831096799 and my phone number is 08063237799 I will be expecting feedback

  86. ojo victor oluwashola

    Pls I want to change my decoder to new one that can use dish cos the old one is using antenna and d network is not stable

  87. Hello Startimes team,
    I recharged my Startime with card Number 01467378490 on 28th Jan. 18 for 1 month but surprisingly on 6th Feb. 18, I got disconnected. Pls, what could be the problem? I don’t understand this
    NB.pls ignore the earlier comment the date were wrong

    Best regards


  88. Hello I recharge on 10 feb 2018 with card no 012110412756 on nova 1000 but it could`nt connect what is the problem .

  89. I recharge on GTB with phone with card no 012110412756 on nova bounquet but it was unsuscribed what is the reason

  90. I want the 55″ star times television much?and where do l get it in port Harcourt or Ado ekiti

  91. HRH akinduro Gbadega Robert

    Please I recharged for 1300 on this card no: 08172398558 & not been working till now, please work on it. My phone no: 08066410799

  92. Chemberlyn Okoroafor

    with great displeasure i write you this massage, i made a reacharg online at about 23hours ago and up till now my decoder is still unrecharged,,,my smart card number is 02110201532,,,pls am not happy at all,,,, you guys should stop stressing your costumers

  93. Hello Startimes what’s wrong to my decorder I try to subscribe but it could not go pls help my number is 02110851254 thanks.

  94. I am waiting for your moderation and comment please.

  95. Oluwasanu Olorunsuyi

    My decoder is showing otd upgrade I try to exit is still showing same thing,pls help me,my card no is 02146443651.

  96. I don’t understanding this type of organization when I subscribe on 04 march 2018 today 4 days interval you disconnected me why remember u are not the only because I blamed my self

  97. Hello startimes I recharge today at about 2pm with these card number 02146362525 and till now my decoder is not working pls I need to know what the problem might be

  98. Hello startimes my decorder doesn’t open channells it says no service & no signal but yesterday it was working my 02133701713 please help.

  99. What is wrong my subscription is not up why? Startime no-02027205479

  100. Have subscribed through an outlet at Iyana Ipaja (JULIE – MIC SOLUTIONS )for my children for startimes basic package and was not activated. I called the owner of the outlet serially but only for him to latter reply me with insults. My smartcard number: 02027587309

  101. Startimes, i have subscribe for the 30gh subscription on the 13th of this month (march) and today been 24th the subscription is expired. Please i don’t understand because i have subscribe for the monthly subscription. My card number is 02139254460

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