Most subscribers of GoTv have at one point had to face the issue of a code displaying on their Tv screen and preventing them from enjoying the service they paid. Yes, it is annoying but it doesn’t have to be if you know how to clear e16 error on GoTv.
Lucky you, that is what this article is all about.
Here on NaijNaira, I have written extensively on GoTv services and how to get the best out of them easily.
I have published articles on their customer care phone number, GoTv subscription packages (see Gotv jinja channels) and have gone as far as doing a full review of this Pay Tv.
The point of the above paragraph is to let you know i personally use GoTv and the fix i am providing here for clearing GoTv E16 error code has been used by me several times.
Not to waste much of your time, let’s get to it.
This error code appears mostly after your subscription has expired and you refuse to renew. However, sometimes even after renewing your payment, you still see it.
Prevention they say is better than cure. To avoid this error from showing up at all, you need to cultivate the habit of renewing your subscription before it expires.
You can either use the SMS method or eazy self service method via GoTv official website for Nigeria. Make sure your decoder is turned On.
How to Clear E16 Error on GoTv
Before I dabble into E16 error clearing, these are the channels available on Gotv Jolli.
Now let’s continue.
Text {RESET IUC Number} to 4688. For example, if your IUC number is 0123456789, you will send RESET 0123456789 to 4688.
The IUC combination is unique to your decoder and can be found on the red sticker under your decoder.
If for one reason or the other you do not feel like using this method, you can use the one below.
Fixing GoTv Error E16 with Eazy Self Service
- Open your web or mobile browser and visit GoTv website ) for Nigerians.
- Look for Eazy Self Service among the top tab and click on it.
- It is a drop down menu, so look for and click/tap on Fix errors.
- You will be redirected to another page.
- Enter your IUC number, select GOTVE16, enter captcha text as displayed and hit the Fix Error button.
Final Note
You can always reach their customer care on 08039044688 or Facebook for more assistance should the need arises.
That’s all on how to clear e16 error on GoTv. Kindly share this article using the social sharing buttons below.
Article updated 1 week ago. Content is written and modified by multiple authors.
