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GTBank Customer Care Email, WhatsApp Number

by NaijNaira
GTBank customer care WhatsApp number

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Are you looking for GTBank customer care WhatsApp number, email, or any of their other contacts?

Guaranty Trust Bank is the best bank in Nigeria as far as excellent customer service and tech integration into the banking system are concerned.

I have been banking with them for over a decade and I couldn’t be more thrilled with their mode of operation.

Here on NaijNaira, we have talked a lot about GTBank, including online or internet banking, mobile banking, exchange rates, 737 simple banking, etc.

Today I am glad to be talking about GTBank customer care contacts which include phone numbers, email addresses, Social Media accounts, website and how to live chat with GTB. Let’s start with Gtbank customer service number.

See Also: How To Register As Firstmonie Agent

GTBank Customer Care Number

  • Gt Connect: 08039003900.
  • Gtb Connect: 0700482666328.
  • Gtbank Connect: 08029002900.
  • Gt Bank Connect: 234-1-4480000.

The above numbers are available 24 hours a day, 7 days in a week (24/7) even on weekends and public holidays.

One of the fastest ways to reach gtb for inquiries and complaints is via gtb customer care mobile phone number or service line.

It is also the only way to contact them offline. You can get GT Connect, the guaranty contact center via the numbers above.

To speak with an agent, call any of the above numbers and follow the instructions below.

  • If you have login details (internet/mobile banking), press 1 and follow the voice prompt.
  • But if you are a customer without login details, press 2 and then 0 to talk to gtb customer agent.

GTB Customer Service Contacts Details

Guaranty Trust Bank has made available series of ways to contact their customer care agents in case of any emergency, complaints or inquiries.

With the GT contact details I will be sharing in this article, you can easily contact them in the comfort of your home. Meaning you do not have to waste transport to any of their branches or your time queuing.

This action was taken to reduce the number of customers visiting banks just to resolve some minor problems.

You can reach GTBank Nigeria customer service online via any of their social media accounts which include Facebook & Twitter, via their official website and email address.

You can also reach them offline via any of the contact phone numbers I will be dropping below.

GTBank Customer Care Email Addresses

  • Email for Inquiries: enquiries@gtbank.com.
  • Email for Complaints: complaints@gtbank.com.

If you are contacting GTBank via their inquiry and complaint email addresses, you should know it might take up to 10 hours sometimes 24 hours for them to reply to you.

It is not my preferred GTBank online customer care. Anyways, reach GTBank via any of the emails below.

GTBank Website & Live Chat

  • Website: gtbank.com/.
  • Customer Service Page: gtbank.com/help-centre.

You can also contact guaranty trust bank via their online portal and chat with them live.

You can do a live chat with Gtbank help agents at the bottom right corner of every page of their website.

  • Visit gtbank website (https://gtbank.com/)
  • Click on the tab at the bottom-left corner of the page that says “We are online. Chat with us”.
  • Enter your name or email address and phone number.
  • Select the type of service you want them to help you with.
  • Enter your inquiry, request, complaint or suggestion inside the message box.
  • Hit the Start Chatting button.

An agent will attend to you in a matter of seconds or a couple of minutes tops. Below is the service you can get help with via live chatting.

  • Online banking inquiries.
  • ATM card block request.
  • Card transaction issues.
  • Card PIN re-issue request.
  • Statement of account request.
  • Chequebook request.
  • 737 Mobile Code.
  • Enquiries for Non-Resident Nigerian Services.
  • Bill Payment.
  • Funds Transfer.
  • Dispense Error.
  • Account balance enquiry.
  • Dormant account reactivation.
  • Account reactivation.

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GTBank Customer Contact Social Media Accounts

  • Facebook: facebook.com/gtbank.
  • Twitter: twitter.com/gtbank_help.

The best and fastest way to contact GTBank online is via their social media accounts. Facebook and Twitter to be precise. Make use of the above URLs.

How To Change My Bvn Phone Number Online Gtbank

Changing your BVN phone number online is not possible as a security measure. To change your phone number, you must visit the nearest branch of GTB (Guaranty Trust Bank) and speak to one of their customer service representatives. They will provide you with further instructions on how to make the change updates in your BVN details.

If you need help using any of their products and services, GTBank customer care Whatsapp number is 2349040002900

There you have it on how to contact GTBank customer care in Nigeria. Kindly share this article with your friends and family using the social sharing buttons below.



Okoromi Lucky Enaiho September 27, 2017 - 3:02 pm

GTB is a bank of future and so anyone banking with GTB is on the right part and has nothing to fear.

AFOLAYAN CALEB TAYE April 1, 2018 - 6:00 am

AM AFOLAYAN CALEB TAYE LIVING IN IBADAN, I open my account in Offa kwara state but am presently in ibadan i try twice coming to Offa to collect my ATM CARD but i receive it not. pls i need ur help to send it to GTB AWOLOWO JUNCTION IBADAN so it will easy for me to get it. thank.

Adebisi Adeola March 11, 2020 - 1:31 pm

Please I need my statement of account from 1st of December 2019 till date in PDF format. thanks

Rasaq Olayemi March 11, 2020 - 1:43 pm

You can get this yourself from your mobile app or internet banking dashboard.

If you are using GTWORLD app, just swipe to the left from the dashboard, tap on account statement and generate it yourself.

Agbebaku bukola November 1, 2017 - 9:07 am

pls I need to talk to the customer care agent or person, I can any body assist me with their number.

Grace funmi November 5, 2017 - 9:42 pm

There was an error in the transaction of my current account between 2nd and 3rd November 2017,#35000 was deducted from my money without withdrawal

Sunday adedeji April 10, 2018 - 10:41 am

Good morning pls I need my bank account officer number,pls send it to me

Chivic November 18, 2017 - 12:06 pm

Pls I need the code on how to recharge my phone from my gtbank account

Kila Ajibola Idris November 21, 2017 - 1:25 pm

Please, have been making series of uncounted efforts to have my account reactivated with gt bank, have done all the needful, but hence,to no avail.

John Ganiyu Yakubu November 24, 2017 - 5:13 pm

Please I wanted to recharge my line through my GTBank account with #200, but they have deducted the money without the card why?

SABITU TEMITOPE MARYAM November 25, 2017 - 1:41 am

I am trying to buy goods on line out side the country it’s saying my card number is no valid

Laila Baba Kura November 27, 2017 - 11:13 am

Hello, customer care pls assist me with sort code for Gt bank Maiduguri branch. Thank you.

Awolusi Dayo November 30, 2017 - 5:07 pm

I made I recharge to a third party number via short code on my account. I was debited but the person didn’t receive the card.

Ojo olumide December 1, 2017 - 5:26 am

Gtb I seriously need your help right now, I did a transfer of funds to different first bank account since yesterday and till now they have not yet seen the money and you my bank have deduct the money.

Adisa Olabisi Kafilat December 5, 2017 - 9:42 am

Please, there’s an error in my transaction on 1st December, 2017 where I make a transfer of #3,000 but I was debited #4,000. I need you to please look into it

Christopher December 16, 2017 - 10:29 am

Hello gtbank I have been trying to call you guys so that I will be able to lay a complain about scam alart of your constumer,I was scam 50k from one Mr 0151206516 gtb, Osahon Harrison,please you guys should block this man account he is a fraud

Ismail December 19, 2017 - 10:30 pm

Goodday Sir’Ma,
I am a GTB user,though uses savings account at the moment but would like to know about some things which are:
1)Can I still open a fixed account separately aside the savings account am using?

2)What are the perequisutes or documents needed to open a fixed deposit account?

3)What is the minimum interval or time after depositing some amount into the account at which one could withdraw later be it partial or in totality?

4)Please what is the interest or dividend rate like, be it per week or per month or per year take for instance if one fixed a sum of 1million.

Thanks in anticipation for your prompt response.

Olanrewaju abass olapeju December 20, 2017 - 8:04 pm

I want my ID pin

Odeyale sodiq December 21, 2017 - 2:36 pm

How will I upgrade my account

TOSIN-OGUNDIPE December 23, 2017 - 6:14 pm

please help out! i was trying to connect to customes since morning but i cou’ldnt get trough, i try to credit my bet9ja with sum of #500 this aftnoon with my master card and token, but i was suprise that they charge my bank account with that #500 i requsted for and without credit my bet9ja account,

Abdullahi Kasimu December 28, 2017 - 11:57 am

please i open account since last week and up till nw you people didn’t sent me the account number please i need it so very urgent

Omolola Akinrinmade January 14, 2018 - 8:55 pm

Pls I need my BVN no. Pls I will be so glad if you can send it to my mail. Thanks

Bagudu Samaila Lafia January 16, 2018 - 11:08 am

I tried withdrawing cash from Unity bank using my GTbank ATM, I was not paid but the money was deducted from my account. The transaction was done on sunday 14th January, 2018. The amount i was to withdraw was N2000. My account number is 0128860615, and my phone number is 08036403018. I am waiting for your response. Thanks

SALMAN Abdulwaheed A. February 4, 2018 - 5:58 pm

71, Onagun Compound,
Pakata road,
4th Feb, 2018

The Management
of Gtbank Plc.

Dear Sir /Maa,
my name is SALMAN ABDULWAHEED AMUSA. having account number 0034820747, Phone number 08062171170 with BVN no 22168259533. I have been operating account with Gtbank since some years ago. My complaints is that, the voters card I used to opened my account then has spelling errors in Surname and Date of birth. My surname was written then as SALIMON and date of birth as 18/01/1988. I went to Gtbank University Of Ilorin Branch with court affidavit to lunched complain to customer care and I was told to check back in two weeks. After two weeks, I went there for repply and officer told me to go to Gtbank Unity Branch in Ilorin for proper update. I went to Unity branch met with Mr. Akinola Babatunde as my bank account officer, he printed some documents I filled in Unilorin branch and told me that the issue/complain/ correction was successfully rectified.
Infact, the new ATM card I requested for beared my real name at the same time Gtbank usually wishes me happy birthday in every FEBRUARY 12, which is my real date since 2016 which shows that the issue has been rectified.
Now! Nysc opened salary account for me with ACCESS BANK. I gave them my BVN number but when they linked my BVN, the information/data they retrived/printed shows the data the old data I supplied with that voters card I used and I asked Access Bank Officer that, in this situation what is the next thing to do? Even, I showed him my ATM written with correct name, checked my account balance on phone shows my real name to him as evidence also but he said, I should go back to Gtbank again for complain.
But, Unfortunate enough for me, no Gtbank branch at all in Ekiti state where I’m serving and I don’t have any money again with me than salary money which I want to transfer to my Gtbank account. Pls help me solve this problem ooooo.
God bless Gtbank, Staff and Management of Bank. Thanks

Ajayi Ifeoluwa femi February 12, 2018 - 9:52 am

Kindly assist. My name is femi am based in south Africa. Over 4days now am on able to log in to my account it gives me alerts server error try again. Kindly assist my watsapp number +27722510564.

Ajayi Ifeoluwa femi February 12, 2018 - 9:56 am

0106891062 is my account number kindly assist to clear the alert server error try again that prevents Me from logging in my account over 4days.regards femi

kolawole Oyesanmi Samuel February 22, 2018 - 8:08 am

Good morning, am having problems with Gtb concerning the way they deduct my money from my account, i try to deposit into my bet 9ja account (400) this morning 22/02/2018 and you deduct the money without credit my bet 9ja account and this is not the first time, the second time is on the 08/02/2018 or 30/01/2018 (400 or 330). Pls help me check all this and help me refund the money, pls am begging u. thanks for your consideration. My bet 9ja ID (4136571) Thanks God bless you

Mart April 4, 2018 - 3:23 pm

Gtbank customer service is the worst
Stop doing your nonsense here
Great bank is stupid

Mart April 4, 2018 - 3:24 pm

Very bad bank
They need to work more on themselves instead of the expensive ads they are making

steinner Richard April 9, 2018 - 8:35 am

Pls i want hard my email to my account

Augusta April 9, 2018 - 8:40 pm

I have been calling gt connect lines u guys don’t want answer me u kept in sining 737 and as well finishing my credits that’s not good

Raphael Oyeyemi April 11, 2018 - 10:27 am

I am raphael oyeyemi. I needed to activate a debit mandate which i took to alausa office, lagos but was told that it will be forwarded to my account officer. The account was opened in ekiti state university branch. I have been trying to reach the said account since lastweek till now. They kept saying net work problem. Something that should not take more than a day. Please i need your help

Mbaebie gift nnenna April 14, 2018 - 11:13 am

Have been calling your customer care line since yesterday up till now wasting my credit with picking.I made a transfer online yesterday morning to diamond bank ,the money was deducted immediately and up till now the receiver has not gotten the money

Edeh Prestige Nkechinyere April 17, 2018 - 7:34 am

I mistakenly sent 10000 to an account last night,i would like it to be reversed.

Njoku Benedict April 17, 2018 - 2:58 pm

I can’t see my account balance each time I try to check it…pls I need your assistant
this my account number…0227896339

Mohammed Kabiru omoyi April 21, 2018 - 6:33 am

my is Mohammed Kabir Okene mission road my is restricted I need it to be open now please it is for youth empowerment day wear have to be hear today thanks GTBANK

Osansanni mary ometere April 25, 2018 - 11:46 am

please I need more clarity on this message that was sent to me to. I hope it’s not fraudsters. Dear Customer, you now require a unique PIN to complete your 737 transactions. To create PIN, simply dial *737*5# and follow the prompts.

AJIBOYE ADEDEJI .O April 29, 2018 - 6:17 am

My name is AJIBOYE ADEDEJI O please i made an online transaction through remita site for JAMB regularization on 26/04/2018 by 10:03PM and my transaction was pending (Not Approved) since then up to this moment, but my money (#10,000) have been deducted from account. please help me find a nippy solution to my problem, thanks.
here is my transaction Details:
Name: Ojo Janet Olajumoke
Email: ojojumoke1993@gmail..com
Payment Status: (Transaction Pending)
Date / Time: 26/04/2018 10:03 PM
Transaction RefNo: 2018114650822784
Payment Reference:
RRR: 240220605271
Merchant Ref: JAMB Online Services
Response Code: 021
Reference No:
Amount: NGN – #10,000.00
Service: Late Registration Application

OMOBORIOWO AKINOLA May 7, 2018 - 7:23 am

Pls i made a transfer yesterday at uba adeyemi with my union bank accnt…….1756 to my gtb accnt…..6073 to my surprise i didnt see alert.pls gtb angent kindly help me.thanks

obi Rebecca Nkechi May 8, 2018 - 7:05 am

Good morning, my name is Rebecca, I made a Mobil transfer yesterday to a wrong account Union bank,(Nwobodo Joseph c) Instead of (Aganagana Cherish) and I want d money reverse back to my account. I have been calling ur customer care line for over 10min and no body is peaking ur. thanks

AgbajeAdam May 25, 2018 - 9:40 am

I need IBAN and swift code I want to receive money directly to my account

Naij Naira May 25, 2018 - 12:02 pm

I assume you mean receive international transfer or foreign currency to your account. If that is the case, all you need is you Account details (10 digit nuban account number and full name), gtbank swift code = GTBINGLA and in rare occasion your branch’s sort code which varies.

There are article on the internet for sort code of all gtbank branches. Lemme know if you need more help.

Timothy Mary June 7, 2018 - 8:26 am

Good day Ma/sir,please I need clarification on an issue. I mistakenly transfer money to a wrong account Via *737.the sum of 3000 to 3041397210 instead of 3041392710 FBN. Is their a way I can retract this transaction please?

Naij Naira June 7, 2018 - 2:01 pm

You can reach gtb customer agents via any of the contact medium.

Abah Sunday July 3, 2018 - 1:58 am

Compliment,I had a failed transaction on the 27th of February,2018 in an attempt to pay for CAC trustee incorperation using my GT Card on Remitta and i have to go and pay cash to Union bank to complete that transaction, Only for your bank to be claiming that sevice of that value was offered. Pls I need GTB to look in to my matter and resolve it as my 37,000 is still hanging with you.My a/c 0024322674.Thanks

Abah Sunday July 6, 2018 - 1:34 am

Hello,still expecting your response

Naij Naira July 6, 2018 - 7:16 am

You can reach gtbank agents via any of the above contact details. Thank you.

Temitope Ajayi Tunbosun July 3, 2018 - 9:42 am

I was debited yesterday without getting the cash

AKHUELE .E. MICHAEL July 3, 2018 - 9:47 am

Pls my elder brother made a transfer from his (eco bank Oke Afa jakande gate) yesterday with is eco bank account 109****221 .

Am in ghana right now and need the money so much up till now i have not received the alert of the money in my account..My Gtb account number is …4797

Please i need ur assistance

Albert Amos Salasi July 18, 2018 - 1:05 pm

Please I received a withdrawal alert of #5,000 which I have no idea about,0156564295 is my account number, Albert Amos Salasi is my account name
Please rectify

Naij Naira July 18, 2018 - 8:03 pm

Contact Gtbank agents via any of the phone numbers above and notify them of the situation. Please don’t touch the money, it is an offense.

Adekale Wsthet Oluwadunsi July 28, 2018 - 10:31 am

I was charged 356 naira for SMS charges. It’s just too much

Naij Naira July 31, 2018 - 7:36 am

For the month or a single transaction?

FAMAKINWA MICHAEL July 31, 2018 - 9:41 am

please, on withdrawn in FCMB with my GTbank ATM card this morning at ilaro area of Ogun state, on inserting the ATM card it was on enable to dispersed, and i was debit with 5000 nair, pls find something’ to do becos I need the cash urgently

Naij Naira July 31, 2018 - 4:04 pm

It will be automatically reversed in the next few minutes. If not reverse after 24 hrs, you need to visit any branch close to you.

olujide tobi August 19, 2018 - 12:49 pm

adding of a name in bvn required what?

Naij Naira August 20, 2018 - 8:14 am

Any of the following mode of identification (Nigerian international passport, driver’s license, National ID, Permanent voter’s card) to confirm the name you are about to add is indeed yours.

Okotie Racheal September 6, 2018 - 6:39 am

Pls my account was restricted since on Friday, I have gone to my bank to upgrade my account but up til dis moment I can’t access my account

Helen September 22, 2018 - 8:05 am

Pls I need some help
I lost my account number
Pls how can I get it back
Cause am not in Nigeria right now

Navokhi Joseph Agande September 28, 2018 - 11:44 am

Navokhi Joseph Agande, with Acct number 0115248343, I wanted to fund my bet9ja Acct with #300 ur bank debited me but my bet9ja Acct was not funded. today 28/09/18 tnx

Ojo foluso December 6, 2018 - 12:47 pm

I was s debited 18900 on 10 November 2018, which I have complain and submitted my data in bank but not yet response since den account number 0172778711 name ojo foluso

Felix December 6, 2018 - 2:39 pm

My complain is straight and brief, the money you charge for every transaction is becoming annoying and I will say is exhaustion. Imagine you collect that money from 2million Nigeria (50)sometimes 52naira for each transaction,for what reason and the banking system is no more encouraging,does days bank use to add to your money but this days you collect from people for no reason just becos some did transaction with your bank.very soon people we stop banking.

Philip idorenyin philip December 16, 2018 - 7:48 pm

I did an online payment of my dstv through Multichoice since on 11/12/2018 and got confirmation of reduction but dstv is still complaining that the money has not yet gotten to them till date, my account 0112396236,waiting for a response

Gbadebo Olajumoke Esther December 29, 2018 - 12:05 pm

Don’t know why on earth will they tell me to go and pick up my ATM while I don’t have any link there,they should kindly send it to Ketu branch in Lagos.. Thanks.

Odunayo covenant January 29, 2019 - 1:02 pm

Hi gtb bank I used d pos some days ago and I was debited but on d machine it was showing error so I couldn’t collect d money so what can I do maybe u can I help me retract d transaction

Abdulganiyu Abdulmalik February 8, 2019 - 10:08 am

Pls dey available be deducting my money any how in my account

Naij Naira February 8, 2019 - 9:27 pm

Kindly contact an agent with the details above.

Adeyemo omolara bolatito February 15, 2019 - 10:56 am

Pls I dont remember my bvn number, am from Oyo state but am schooling in Niger state and there is no gtb there, and I need the number urgently

Naij Naira February 15, 2019 - 10:56 pm

Dial *565*0# with the phone number registered to your bank account and you will receive your bvn as sms.

Benedicta obhakhan March 21, 2019 - 8:13 am

I made a transaction a day before yesterday,I transferred #5000 to someone using UBA but the person hasn’t gotten the alert yet neither has he gotten the money.i want to know if the money is hanging

Samson o. Akinde March 27, 2019 - 10:27 pm

I wanted to make a withdrawal via the pos of an agent known as Capricorn at alagbado, Lagos on the 25th of February 2019. My account was debited with the sum of 5,200 naira, and money not dispensed. And after waiting for long I visited your E-branch at abule egba to launch a complaints, I filled the incidence form & after about 2 hours waiting, I was promised a reversal within 8 working days, yet, nothing happens till date. Is this not a deliberate way of sharp practices of your system? Please, do something quickly, I need my money back.

Oyaletor happiness April 1, 2019 - 11:51 pm

i pay my school fees with my GT bank but u people debit me and the money is not showing on my kofa pls what to do?

Joy April 22, 2019 - 8:54 am

pls Gtb I want to know what is wrong with my account… i used the pos yesterday by 12pm, I didn’t receive any debit alert.I thought maybe it was network!! someone sent me money this morning..I didn’t receive credit alert .then I went to the bank to withdrew the money, I didn’t also receive debit alert … what am i going to do about it??

Yakub Musa O. April 27, 2019 - 3:41 pm

pls I don’t know what is happening to my account, I loaded #100 card through my account by dialing normal *737*100# and #1000 was deducted from my account and I only received the #100 recharge card on my phone, so I don’t understand what is happening?

Douglas Ethel April 29, 2019 - 7:50 am

Pls one of your marketers open an account for me and you have not sent me my account number for month and you are sending me massage with 2018

sandra April 30, 2019 - 1:28 pm

pls i made a transaction and it yet to be reverse
and it up to 8 working days…..
and kindly talk to Gbt at ikotun customer care….they are so slow and frowning…. standing for good 2hrs without any attention is very bad…

Owolabi mayowa Samson May 3, 2019 - 7:56 am

Please I make a transfer since 4working days and is not yet reverse back please I’m talking to gtbank ile-ife

Philemon iyanya ikwuba May 13, 2019 - 11:21 am

Hello am having issue with my account number I can’t check my account balance I can’t transfer funds I can’t withdraw money what is the problem

Naij Naira May 13, 2019 - 10:56 pm

Contact customer care, your account might have been flagged for something. Go to a nearest branch to you.

Ogundana Titilayo Fayoke May 24, 2019 - 2:27 pm

I went to withdrew with my atm on union bank iyana isolo branch and the money didn’t dispense nor reverse.please kindly make a reserve of my money

Blessing Christopher June 5, 2019 - 7:38 am

my husband send me 20,000 yesterday morning and i didn’t see any alert which i use to see alert before while my husband was telling me to check my balance main while I’ve check it and still is the money that am having in my account,i try to call customer care but non of them was responding to me.

Dapo ladipo June 15, 2019 - 6:37 am

Pls I need immediate attention was using d *737 to transfer to a client in sterling Bank but d money went to another user stanbic back acct and I have called ur no for than 30mins no one is picking. Pls what can I do

Abdulsalam Roheemat July 17, 2019 - 1:38 am

Hey sir, they deducted 1200 from my acce without any tangible reason

Bolarinwa oluwanifemi saidat November 25, 2019 - 7:46 pm

Pls my account is been restricted

Oluwaseyi Ajakaye November 22, 2020 - 8:21 pm

Please, I have logged my complain before now but there is no rectification coming up. I mistakenly recharged my phone with 20,000 naira through 737 code, the money was meant to be transferred to my other account. I communicated with my network which I provided every evidence to support the claim and they promised to engage my bank to effect the reversal but nothing is yet to be done. My contact is 08148062157 and the incident took place on the 18/11/2020. Please, I need a quick action regarding this as the money is meant to fullfil some purposes. Thanks for your swift response.

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