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Are you looking for a step-by-step guide on how to cancel orders on Fiverr? Cancellations may not always be the best solution, but there are some instances when it is inevitable.
Fiverr allows you to cancel orders for many reasons.
If an order is active, it can be canceled if the seller does not respond within 24 hours, if either party has threatening behavior, or if copyright-infringing materials have been included in the order.
A delivered order may be canceled if the service provider fails to meet the original requirements of the tasks, asks for additional payments, delays delivery without reasons, or requests revisions outside of the agreed-upon requirements.
Finally, a completed order might be canceled due to copyright-infringing materials involved in the order or commercial use rights were not obtained by the seller.
So if you’ve decided to cancel an order on Fiverr — as either a buyer or seller — this article will provide the information you need.
Read on to find out exactly how you can go about canceling an order on Fiverr!
How to Cancel an Order on Fiverr?
When it comes to canceling orders, Fiverr offers three types of cancellations.
Firstly is Mutual Cancellation, in which both buyer and seller mutually agree to cancel the order without any penalties.
Secondly is Buyer/Seller Requested Cancellation, where either the buyer or seller can request a cancellation if there is a fair reason e.g., buyer requested cancellation when order is marked as very late, or when the seller requests cancellation due to buyer’s lack of response to communication.
Last but not least is Order Cancellation Through Fiverr Support, whereby customers will need to contact the Fiverr Customer Support team and provide as much detail as possible regarding the dispute in order for them to review and manually cancel orders if found necessary.
Whether you’re the buyer or seller, the cancellation process is easy to follow. First, let’s explain how sellers can cancel an order.
How To Cancel Order On Fiverr As Seller
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To cancel an order on Fiverr as a seller:
- Start by going to the order page from your dashboard
- Then click Visit the Resolution Center in the order page
- Select the issue and how you would like to resolve it regarding your order, giving you three different actions – extend delivery time, modify the order or ask buyer to cancel order.
- Finally, explain to the buyer why you want them to cancel and click Send.
The buyer will then have 48 hours to accept or reject the request before Fiverr automatically cancels it.
How To Cancel Order As Buyer
As a Fiverr buyer, cancelling an order is easy.
- First, go to the order page you want to cancel and click on the Resolution Center
- From there, select the option “Ask The Seller To Cancel This Order’ and choose one of the reasons listed
- Lastly, include further explanation in your request for cancellation and click ‘Send.’
Your request will then be submitted to the seller. They are required to either accept or deny it within 48 hours – and if they don’t respond at all, it will be cancelled automatically after two days.
If they happen to deny your cancellation request, yet you have a valid reason why it should be cancelled, contact Fiverr Support Team for assistance!
And if your order has already been marked as complete and you have no access to the Resolution Center, then you should attempt to talk to the seller about it first.
Make sure you have appropriate grounds for requesting a refund like evidence of copyright violation from the seller’s work.
If talking with the seller does not resolve anything, then contact Fiverr Customer Support for assistance.
